HR Clerk

Job Description

HR COORDINATOR

Position Summary

The HR Coordinator supports the Human Resources function by assisting employees throughout the hiring, onboarding, orientation, benefits, and general HR processes. This position serves as an important point of contact for employees and is responsible for providing accurate, consistent, and professional information regarding company policies, benefits, payroll procedures, attendance expectations, safety requirements, and workplace practices.

The HR Coordinator is expected to maintain confidentiality, follow established Human Resources policies and procedures, maintain accurate documentation, and eskale employee concerns or matters requiring HR management review.

The ideal candidate is professional, organized, approachable, detail-oriented, and able to communicate effectively with employees from diverse backgrounds. Bilingual English/Spanish/Creole skills are strongly preferred based on workforce needs.

Essential Duties and Responsibilities

New-Hire Orientation and Onboarding

• Conduct and/or assist with new-hire orientation in accordance with established company procedures.
• Provide new employees with information regarding company policies, procedures, attendance expectations, workplace conduct, safety requirements, PPE, sanitation, and general employment expectations.
• Provide required onboarding forms and assist employees with completing documentation accurately and timely.
• Verify that required onboarding documentation has been completed and properly submitted.
• Assist with coordinating onboarding activities with Human Resources, Payroll, Safety, Operations, and other applicable departments.
• Ensure employees receive consistent and accurate information during the onboarding process.
• Assist employees with accessing applicable HR, payroll, benefits, and other company systems.

Benefits Support

• Provide general education regarding available employee benefits, including health, dental, vision, retirement, paid time off, and other company-sponsored programs.
• Assist employees with the benefits enrollment process and provide information regarding enrollment procedures, deadlines, and available resources.
• Direct benefit eligibility, coverage disputes, claims, or other matters requiring plan interpretation to the appropriate HR representative or benefits administrator.
• Maintain confidentiality of employee benefit and personal information.
• Maintain accurate records related to benefit enrollment and required documentation.

Payroll and Timekeeping Support

• Explain general payroll procedures, pay schedules, timekeeping requirements, and applicable deductions.
• Assist employees with general questions regarding timekeeping and payroll processes.
• Direct payroll corrections, wage disputes, tax matters, or other payroll issues to the appropriate Payroll or HR representative.
• Maintain appropriate confidentiality when handling payroll and employee information.

Employee Relations and HR Support

• Respond to employee questions and routine HR inquiries in a professional, respectful, and consistent manner.
• Listen to employee concerns and document or elevate matters when appropriate.
• Maintain professional boundaries and avoid making employment decisions outside the authority of the position.
• Immediately elevate complaints or concerns involving harassment, discrimination, retaliation, workplace violence, threats, safety concerns, wage and hour matters, or other potentially serious employee relations issues to Human Resources management.
• Assist HR management with investigations, employee communications, documentation, and other HR-related activities as assigned.
• Support recruitment, employee engagement, retention, and other HR initiatives.

Requirements

• Must be able to work 2nd shift
• FMLA experience
• Human Resources Support
• Employee Relations
• New-Hire Orientation
• Benefits Education and Enrollment Support
• Employee Customer Service
• Professional Communication
• Confidentiality and Discretion
• Recordkeeping and Documentation
• Attention to Detail