Center Manager
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Overview
Center Manager - Mall of GA at The UPS Store 7171 is responsible for the day-to-day operations of this retail location. The Center Manager opens and closes the center, manages productivity, ensures world-class customer service, monitors cost and expenses, and provides weekly and monthly reports to the franchise owner. The Center Manager is accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
Responsibilities
- Performs personnel management, including recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages Center financials and prepares/provides reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
Qualifications
- Post-high-school education (college coursework or a degree) preferred
- Two years of retail store operations experience
- Strong supervisory/managerial/leadership skills
- Excellent computer/internet/software knowledge
- Physical ability to perform the job (lifting, bending, etc.)
- Dynamic personality and ability to motivate a team to optimize performance
- Ability to listen and lead
Benefits
- Paid vacation
- Sales commission
- Health coverage
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Staffing and Recruiting
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