Assistant Director of Delivery – East

Description

PURPOSE OF POSITION: This position is responsible for overseeing delivery operations in the East region, covering the Bozeman and Billings markets, and leading the delivery management teams in each. Frequent travel between the two markets is required. This position ensures delivery operations meet company standards for customer service, safety, efficiency, and cost. This position reports to the Director of Delivery Operations.

RESPONSIBILITIES

Essential Functions:

• Oversee day-to-day delivery operations for the region.
• Plan and execute daily delivery routes and schedules for the region.
• Monitor delivery performance and key performance indicators, and take corrective action.
• Recommend route, staffing, and budget changes to the Director of Delivery Operations.
• Supervise transfer drivers based in the region and provide local transfer coverage.
• Resolve customer delivery issues, cash deposits, and product discrepancies for the region.
• Work with sales and warehouse teams to maintain service levels.

Supervisory Responsibilities:

• Lead, evaluate, and coach direct reports.
• Hire delivery drivers and delivery assistants within the approved budget, in partnership with Human Resources and the Director of Delivery Operations.
• Oversee driver training for the region, ensuring it meets FMCSA requirements. Ensure Motive driver coaching (direct and indirect) follows unsafe driving behaviors.
• Conduct performance evaluations, coaching, and corrective action in accordance with company policy.
• Make final warning and termination decisions in partnership with Human Resources and the Director of Delivery Operations.
• Submit bi-weekly payroll and monthly PFP documentation. Ensure delivery PFP pay matches actual performance.
• Manage overtime for the region.
• Recommend pay changes to the Director of Delivery Operations and communicate approved changes to the team.
• Monitor turnover and attendance, and work to retain high performers.
• Execute against scorecard objectives each trimester.

Operations, Fleet & Safety Responsibilities:

• Ensure preventive maintenance, repairs, and equipment tracking meet company standards.
• Ensure pre- and post-trip inspections are completed, delivery equipment is properly maintained, and unsafe vehicles are removed from service.
• Approve repairs within approved limits and recommend larger repairs and replacements.
• Ensure drivers remain DOT compliant, including drug and alcohol testing, in partnership with Human Resources.
• Conduct regular safety meetings and safety training.
• Respond to and investigate accidents and injuries for the region.
• Complete other duties as assigned by the Director of Delivery Operations.

Professionalism/Company Guidelines:

• Exhibit sound leadership skills and abilities in various workplace situations.
• Display effective interpersonal communication skills with suppliers, employees, and customers.
• Demonstrate accuracy and thoroughness to ensure quality of work.
• Establish and maintain effective working relationships.
• Show sound judgment, decision-making, and accountability in all aspects of the role.
• Demonstrate effective problem-solving skills.
• Adhere to all company and supplier procedures and policies.
• Comply with federal, state, and local regulations regarding the sale, delivery, and merchandising of alcoholic beverages.
• Perform work activities in accordance with established safe work practices, policies, and procedures.

Requirements

QUALIFICATIONS and KNOWLEDGE/SKILLS/ABILITIES (KSA)

Any combination equivalent to the following education and experience that would provide the necessary knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:

• High School diploma or equivalent. A college degree is not required; an equivalent combination of education, training, and relevant experience will be considered.
• One (1) to three (3) years of experience as a Delivery Manager or Delivery Supervisor, or in an