Senior Operations Manager
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Senior Operations Manager
About the Role
The Senior Operations Manager owns how the work gets done: dispatch and scheduling, crew management and hiring, fleet and safety, claims and escalations, job profitability and P&L.
You'll be based in Los Angeles and on-site, with on-call availability and weekend work during peak season — and you'll write and run the playbook for opening new markets as 4US expands regionally and nationally.
On-site — Los Angeles, on-site · Downtown Los Angeles
Full-time · on-site · on-call · peak-season weekends
What You’ll Do
- Own daily operations out of Downtown Los Angeles: dispatch, scheduling, crew and truck utilization
- Hire, train and manage Foremen, Drivers and Helpers; build the bench for growth
- Run fleet management, DOT and BHGS compliance, and safety programs
- Own customer escalations and claims outcomes
- Manage P&L, job profitability, payroll and timekeeping controls
- Build and execute the new-market launch playbook; open and stabilize new locations
What We’re Looking For
- Professional moving-industry experience — required for every role at 4US Moving (Operations: 5+ years, with 3+ years as a General Manager, Operations Manager or similar)
- Hands‑on SmartMoving experience — required
- Track record managing 25+ field staff, a multi-truck fleet and a P&L
- Working knowledge of DOT and California household-goods regulations
- Data-driven, hands-on, calm in peak season; fluent English
- Based in Los Angeles (or relocating before start); on-site with on-call and peak-season weekend availability
Nice to Have
- Multi-location or new-market launch experience
- Long-distance / interstate operations
- Spanish
Pay, Schedule & Location
Pay
$80,000–$150,000 per year
Schedule
Full-time · on-site · on-call · peak-season weekends
Location
Los Angeles, on-site · Downtown Los Angeles
Pay ranges are our good-faith estimate of what we expect to pay for this role at hire.
What You Get: Some benefits are included for U.S. positions; we'll walk you through them at the offer stage.
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