Quality Improvement and Risk Management Manager

Role: Quality Improvement and Risk Management Manager

Position Title: Manager, Risk Management

Classification: Full-time, Exempt

Reports to: Sr. Director, QI and Risk Management

Company: DePelchin Family Services

Location: Houston, TX

Position Description

The Manager, Quality Improvement & Risk Management leads organizational risk prevention, assessment, and continuous quality improvement activities across DePelchin Children’s Center and Texans Together. This position partners with organizational leadership to identify and evaluate risks, analyze incidents and emerging trends, conduct root cause analyses, and develop effective corrective and preventive action strategies. The Manager supports regulatory and accreditation compliance, monitors risk indicators, and promotes data-informed improvements to strengthen organizational practices, accountability, and service quality.

Primary Responsibilities

Risk Prevention and Management

• Coordinate and support Risk Prevention and Management activities for DCC and TTG.
• Facilitate DCC and TTG RPM Committee meetings, including development of agendas, analysis of trends, follow-up on action items, and documentation of committee activities.
• Assist leadership and programs in identifying operational, clinical, regulatory, contractual, reputational, financial, and organizational risks.
• Develop processes for tracking identified risks, mitigation activities, responsible parties, and follow-up.

Risk Assessment and Analysis

• Conduct or facilitate structured risk assessments when concerns or significant events are identified.
• methodologies, Corrective or preventive action planning.
• Facilitate multidisciplinary reviews of significant events or organizational concerns as appropriate.
• Develop clear findings and recommendations based on evidence and identify contributing factors.

Data Analysis and Risk Monitoring

• Develop and maintain dashboards, reports, or other tools to monitor risk indicators across DCC and TTG.
• Analyze trends in areas such as incidents, complaints, grievances, investigations, regulatory findings, contractual concerns, safety events, and other organizational risk indicators.
• Work with Quality Improvement, Data and Analytics, GMOE, Programs, and other departments to improve the quality and usefulness of risk-related data.
• Provide summaries of significant trends and emerging risks for the Quality Improvement Risk Management Department and organizational leadership.

Corrective and Prevention Action

• Partner with departments to develop practical corrective and preventive actions in response to identified concerns.
• Assist teams in developing actions that address underlying processes and contributing factors.
• Collaboratively establish appropriate measures and follow-up periods to evaluate whether interventions are effective.
• Monitor completion and effectiveness of risk mitigation activities.

Consultation and Partnership

• Serve as a Risk Management resource to DCC and TTG leadership regarding risk identification, assessment, mitigation, and continuous improvement.
• Build collaborative relationships with program leadership and operational teams to encourage early consultation when concerns arise.

Policies, Standards, and Compliance

• Assist with development and review of policies and procedures.
• Monitor changes in applicable accreditation standards, regulations, contractual requirements, and organizational expectations that may affect risk management practices.
• Maintain documentation demonstrating organizational RPM activities for accreditation, audits, monitoring, and other external reviews.
• Develop and provide training, technical assistance, and consultation related to risk management principles and tools.

Supervision and Leadership

• Provide supervision, coaching, and direction to assigned Risk Management Analysts/Specialists.
• Establish priorities and distribute risk-related reviews and projects based on organization