General Manager, Operations-LBY FWY

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Lancaster, Lyndon B Johnson Fwy

Division:Solutions
Job Posting Title: General Manager, Operations-LBY FWY
Time Type: Full Time

POSITION SUMMARY

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensuresthatsystemsand proceduresare in placefor managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.

Leadsoperations to meet prescribes productivity and service goals. Complies with terms outlined in site operating agreement with the client

Sets goals todrivecompanyContinuous Improvementefforts

Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented.

Assists in setting standards appropriate to client and scope of work

Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost,revenue,and profit paraments for operations

Assists in setting standards appropriate to client and scope of work

Partners with senior leadership to develop and recommend annual operating budget

Responsible for the overallsafety and security of operation

Develops team to achieve company and client objectives for the operation

Actively supports and practices mentoring, succession planning, and management development activities at the site level

Communicates the mission, vision, and core values to motivate direct reports.

Management Information Systems

Proactivelydevelops plans and capital request to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.

Customer Management

Acts as site level champion of client relationship management.Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required.Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participatesin the development of quoting rates.

Budgeting/ Financials

Responsible fordevelopment of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met