Remote Technical Support Representative I

Description

This positi

on is responsible for providing

remote

technical support to

internal and external customers concerning

fundamental

mechanical, electronic, and operational aspects of machines.

Assists with developing and maintaining technical documentation.

Time Utilization:

This position will travel up to

20

%

of the time.

Normal work

ing hours are from 8

:00 am

to

5:00 pm and include a rotating after-hours schedule during nights

,

weekends

, and holidays.

Work performed during

after hours

and holidays will be compensated.

Essential Duties and Responsibilities

include the following.

Other duties may be assigned

:

Provide

general

technical assistance to internal and external customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and application issues as they exist on Multivac products. Collaborate with Technical Lead and

other colleagues

to develop

a

product knowledge

base

and troubleshooting techniques

.

Assist with developing and maintaining a technical library of reference material for internal and external customers’ use.

Provide technical documentation to

internal and external customers as necessary.

Identify and assist with the resolution

of quality-related issues to international headquarters.

Assist Controls Technician with programming of electronic spare parts and produce solutions to unique challenges which interfere with parts shipping deadline.

Periodically travel to participate in training

,

machine acceptance test

ing,

assess

ments of

customer applications

,

and

complex Field

Service

matters

at customer sites.

Perform other tasks as needed

in support of internal and external customers

. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable

accommodations

may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate

’s

degree

in technical discipline

and two years related experience in field service or manufacturing

; or equivalent combination of education and experience.

Knowledge Required: Working knowledge of

mechanical, electronic

,

and operational

aspects of machines.

Solid understanding of

induction and servo motors

, drives, and controllers.

Basic knowledge

of

various low-voltage switches, sensors, and transducers as

well

electro-pneumatic

s

and

vacuum principles.

Modular PLC experience preferred.

Language Ability: Ability to read and interpret documents such as

technical documentation,

safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to interpret and understand machine

schematics and general overall machine CAD and layout schematics

.

Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Abi