Client Service Technician

Client Service TechnicianDallas Veterinary Surgical Center (DVSC) in Fort Worth, TX is seeking a Client Service Technician who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. At Dallas Veterinary Surgical Center, we strive to be among the nation's premier surgical referral centers specializing in orthopedic, soft tissue, minimally invasive, and neurosurgery for companion animals.
Compensation: $19
- $22/hr. based on experienceFull-Time Benefits Include:Medical, Dental, and Vision Insurance401(k) with Company MatchHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability InsuranceEmployee Assistance Program (EAP)Employee Pet DiscountPaid Time Off (PTO) and HolidaysProfessional Development and Tuition AssistanceUniform StipendRetirement PlanSchedule: Full Time 4x10 hour shifts per week within the hours/days: Monday
- Friday 7am – 5pmJob Description: As a Client Service Technician (CST), you are the face and heartbeat of the hospital. The CST will need to exhibit exceptional customer service skills (verbal and written), attention to detail, and the ability to multitask between multiple systems for patient intake. This role is client-facing but will require exceptional communication skills with clients and internal staff.

Responsibilities:
Greet all guests and customers with kindness & respectCheck-in patientsProvide introductory information to new customersObtain patients' history, vital signs, and weight recording all information in the chart, and communicating with DVMWorking with a team of CSRs and other departments to find appropriate solutionsCollection of payment for services renderedEnsure that the reception area and exam rooms are clean and odor-freeVerify all client information is up to date and accurate in the systemAnswer and transfers calls on multi-line telephone in a friendly and professional mannerStrong working knowledge of veterinary procedures and pharmacologyDischarge surgical patients and answer questions about the procedure, medications, and aftercareTakes messages from clients or RDVMs when appropriate and makes a callback in EzyvetAssist with patient restraint, blood draws, and radiologyCalculate and fill prescriptions per veterinarians' instructionsWorking knowledge of veterinary terminologyAdministration:Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinariansGather all forms and go-home items and verify invoices and instructions before discharge timeScan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVMMake sure all exam rooms are stockedScan all RDVM records, forms, lab results, etc., into patients' filesCheck messages on voice mailMaintain and provide information for no-shows, rescheduled, and canceled appointmentsKeep reception desk and area tidy and cleanClean up after pet accidents in the waiting roomPlace all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) orderClean and stock client restroom as necessary or alert custodian to needsOperate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scannerQualifications:You have experience of at least six months working in a veterinary hospital as a veterinary assistantYou are dedicated to maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
Take the initiative – you are a *hard worker who contributes to the operation of the entire hospital*, you will help get all the day's duties doneYou are versatile – you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
You possess clinical skills and experience that include (but are not limited to):Safe patient restraintExcellent client servicePhlebotomy and catheter placementKnowledge of radiology safety and proper techniqueSolid foundation of knowledge of common veterinary medicationsFluent English speaking and reading skills required; multilingual candidates are encouraged to apply.
About DVSC Dallas Veterinary Surgical Center (DVSC) has proudly served the Dallas-Fort Worth community for more than 30 years as a leading veterinary surgical referral center. Our team provides advanced surgical care for dogs and cats using innovative techniques and state-of-the-art technology. We are committed to delivering exceptional patient outcomes while fostering a supportive environment where team members can learn, grow, and thrive.
Nearby Communities DVSC attracts Veterinary Technicians from throughout the Dallas-Fort Worth Metroplex, including:Fort Worth, TXArlington, TXKeller, TXSouthlake, TXGrapevine, TXNorth Richland Hills, TXHurst,