Workforce Management Scheduler

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking to leverage analytical skills in a dynamic environment dedicated to operational excellence? As a Traffic Workforce Analyst at Spectrum, you will maximize occupancy and service levels through real-time and intraday...

Workforce Management Admin The Workforce Management Admin is responsible for overseeing workforce management scheduling, reporting and auditing functions. This role will manage the resources required to meet optimal service level standards. It will also develop comprehensive reporting illustrating staffing and adherence effectiveness, and opportunities at...

Job Title Responsible for maximizing occupancy and service level through real-time and intraday monitoring of and analysis of contact volumes and AHT to forecast, management of staffing to requirements, adjustments to staff requirements (including OT and VTO), setting primary/secondary/reserve skilling, maintain staffing line adherence, and coordination of...

Spectrum is seeking a Senior Workforce Management Analyst in the Charlotte area. You will align short-term forecasts with long-term strategies, optimize staffing and service levels, and coordinate schedules to boost productivity and customer satisfaction.The role requires leading initiatives across internal and outsourced teams, monitoring intraday staffing,...

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.JOB SUMMARYThe Sr Mgr, Workforce Traffic is responsible for the Traffic teams in Charlotte and leading the lines of business that these teams support. This role oversees other Managers in Traffic and is accountable for maximizing...

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Unlock the opportunity to lead a dynamic team at Spectrum, where you’ll oversee the implementation of short-term forecasting aligned with long-term planning. If you thrive on maximizing occupancy and service levels through...

Senior Workforce Management Analyst Looking for a position where your analytical abilities drive operational success? As a Senior Workforce Management Analyst, you'll align short-term forecasts with long-term strategies, optimize staffing and service levels, and coordinate schedules for enhanced productivity. Your contributions will directly shape customer...

Spectrum Workforce Management Leader Unlock the opportunity to lead a dynamic team at Spectrum, where you'll oversee the implementation of short-term forecasting aligned with long-term planning. If you thrive on maximizing occupancy and service levels through real-time analysis and strategic staffing management, this position empowers you to drive...

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...