Manager, Falcon Complete

USA - Remote

Full time

R30455

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Manager, Training will lead a globally distributed team of Curriculum Developers supporting the Falcon Complete organization. This role sits under the Operational Excellence team — one of two core functions within Falcon Complete alongside Service Delivery. You'll work closely with peer Operational Excellence teams to ensure training and enablement stays in lockstep with operational priorities, product changes, and tooling updates. As the primary training partner to Falcon Complete's Service Delivery org you'll translate their inputs and requirements into actionable enablement content and programs that keep analysts performing at the highest level globally.

This is a critical people leadership role responsible for owning the strategic roadmap for all training and enablement across Falcon Complete — maturing and scaling the function to meet the demands of an agentic era, driving skills framework development and gap analysis to inform training priorities, hiring decisions, and talent development, and championing AI-driven approaches that supercharge team efficiency and learner outcomes. This role requires both strategic vision and hands-on execution, and is ideal for a leader who is passionate about building world-class enablement functions that grow and develop people at scale.

What You’ll Do:

• Build, lead, and develop a high-performing global team of Curriculum Developers through effective hiring, coaching, mentorship, and timely feedback via recurring 1:1s and bi-annual goal setting and performance evaluations — taking a deliberate approach to understanding each team member's individual strengths, growth areas, and career aspirations to create targeted development plans, faciliti... - of curriculum and enablement professionals

• Own and manage the Training & Onboarding strategic roadmap within the Operational Excellence function — collaborating with peer OE teams to stay aligned on operational priorities and product and tooling changes, while serving as the primary enablement partner to Falcon Complete's Service Delivery org, translating requirements into prioritized, high-impact training initiatives

• Partner with subject matter experts (SMEs) across Falcon Complete — including analysts, technical leads, and operational stakeholders — to inform, validate, and continuously improve training and enablement content, developing structured and scalable approaches to SME engagement that ensure content is targeted, technically accurate, and directly reflective of the skills and knowledge needed to perform at the highest level

• Drive skills framework development and ongoing skills gap analysis across Falcon Complete — using data and stakeholder inputs to inform training priorities, identify hiring needs, and shape talent development strategies that support organizational growth

• Define and scale a content development strategy that spans new hire onboarding, ongoing training, and role-based enablement — ensuring all materials remain accurate, relevant, and aligned to operational and product realities as the organization evolves into an agentic model of work

• Champion the identification and adoption of AI-driven tools, workflows, and use cases that increase team efficiency, accelerate content development cycles, and enhance the learner experience — positioning the team to lead enablement in an AI-native environment

• Establish team performance metrics and training effectiveness measures, conducti