Senior Manager Physician Practice TOCA Orthopedics

Primary City/State: Scottsdale, Arizona

Department Name: Admin-Clinic

Work Shift: Day

Job Category: Clinical Support

Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™. TOCA at Banner Health has built a reputation for excellence in Arizona for 70 years as the first and foremost orthopedic group. Our Nationally and Internationally recognized orthopedic physicians and surgeons use the most advanced, proven technologies for the best recovery possible. We are the forefront of the Integrated Service Model and committed to continually improving our delivery of orthopedic care to meet the needs of our patients. Our board certified and fellow trained physicians specialize in: fracture care, joint replacement, sports medicine, physical therapy, digital x-ray, and more. We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.

Are you a dynamic healthcare leader ready to make a meaningful impact? Banner Health, one of the largest nonprofit health systems in the United States, is looking for an experienced and driven Senior Manager to lead operations at our Banner TOCA Orthopedics Clinic. In this pivotal role, you will champion exceptional patient care by guiding high-performing clinical teams while driving operational excellence across clinic workflows, quality metrics, and staff development. You will collaborate with cross-functional leaders to shape the future of community health and inspire a culture of compassion, accountability, and innovation.

Locations:
Glendale: 18700 N 64th Dr. Ste 220 Glendale AZ
Scottsdale: 9377 E Bell Rd Ste. 231 Scottsdale AZ
Schedule: Monday - Friday 8 hour shifts between 7:00am - 5:00am
Exempt role

POSITION SUMMARY

This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention. Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner's market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community.

CORE FUNCTIONS

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employees' engagement and meets our patients' expectations.
• Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results.