Spa Manager

About this position

Bluejack National is a private residential club for those who want to live in laid-back luxury. We are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are passionate about delivering on that promise, Bluejack National may be the place for you. We work as a team, and employees may be asked to assist with other roles, departments, or responsibilities as business needs require.

SUMMARY

The Spa Manager is responsible for the overall leadership and day-to-day operation of The Sanctuary Spa. This role owns the member and guest experience while leading the team, managing operations and labor, supporting revenue growth, maintaining service standards, and ensuring the spa operates safely, efficiently, and in alignment with Bluejack standards.

The Spa Manager partners closely with the Corporate Director of Wellness and other Club leaders to develop and execute strategies that enhance the member experience and maximize the performance of The Sanctuary.

OUR CULTURAL BELIEFS

Be Dependable – I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First – I am accountable to be honest and always do the right thing.

Value People – I empathize with and respect others.

Speak Up – I seek, listen, and provide candid feedback to improve performance.

Empowerment – I have the skills, resources, and authority to create memorable experiences.

Be Remarkable – I seek ways to be extraordinary and deliver a positive impact every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Operations

• Own the day-to-day operation of The Sanctuary, ensuring exceptional service, operational efficiency, cleanliness, safety, and adherence to Bluejack standards.
• Serve as Manager-on-Duty in the absence of the Corporate Director of Wellness and other designated leadership.
• Establish clear expectations and hold team members accountable for service, performance, productivity, and member experience.
• Develop and maintain effective SOPs, service standards, and operating procedures.
• Evaluate business levels and adjust staffing and resources to meet member and guest demand.
• Identify operational challenges and implement solutions that improve service, efficiency, and financial performance.

Member Experience & Revenue

• Own the overall member and guest experience within The Sanctuary and ensure service is personalized, professional, and consistent with Bluejack standards.
• Build relationships with members and guests, respond to concerns, and use feedback to improve the experience.
• Partner with the Corporate Director of Wellness to grow spa revenue, utilization, retail sales, service provider productivity, and member participation.
• Execute approved promotions, wellness programs, events, and retail initiatives.
• Maintain strong product and service knowledge and ensure the team is equipped to effectively promote spa offerings.
• Collaborate with Marketing, Membership, Fitness, F&B, and other departments to maximize participation and create a seamless Club experience.
• Lead, coach, develop, and hold Spa Attendants, Service Providers, and other assigned team members accountable to performance and service expectations.
• Participate in hiring, onboarding, training, certification, performance management, and employee development.
• Maintain training programs focused on service standards, product knowledge, safety, and member experience.
• Identify development opportunities and support employee growth and succession.
• Partner with the Corporate Director of Wellness and Human Resources on staffing and employee relations matters.
• Foster a culture of teamwork, accountability, empowerment, and continuous improvement.
• Assist with departmental budgeting and monitor revenue, expenses, labor, supplies, and other operating costs.
• Manage staffing and scheduling based on business levels, appointments, events, and member demand.
• Monitor labor utilization and make adjustments to support both the member experience and financial performance.
• Oversee retail and operational inventory, including monthly supply counts and quarterly retail counts.
• Maintain appropriate inventory levels and submit purchasing recommendations.
• Monitor retail performance, inventory movement, and opportunities to improve profitability.
• Review departmental performance metrics and communicate results, challenges, and recommendations to the Corporate Director of Wellness.

Facilities, Safety & Compliance

• Maintain the cleanliness, organization, presentation, and operational readiness of The Sanctuary, fitness center, movement studio, pool, and related areas.
• Ensu