Guest Experience Manager

2 days ago

Miami Beach, FL, United States Cadillac Hotel & Beach Club Full-time

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager who champions guest service excellence and a high-performance team. You will guide front office operations, mentor staff, and ensure training aligns with brand standards while driving revenue and guest satisfaction.

Responsibilities include budgeting, recruiting, orientation, coaching, and conducting performance reviews, with a focus on compliant HR practices and a motivated, skilled workforce.

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