Senior Client Manager

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People.".

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Role Responsibilities:

• Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.
• Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership.
• Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.
• Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts.
• Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio.
• Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.
• Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup.
• Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.

About You:

• 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies
• Strong track record of retention & growth of complex Middle Market accounts
• Strong preference for prior working experience in the following commercial lines:
  • Cyber/Tech E&O
  • Management Liability (D&O/EPLI, etc.)
  • Business Owners Package (BOP) and GL/Property
  • Workers’ Compensation
• Strong communication and organizational skills
• Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work
• Active/Current Property and Casualty License

Nice to have:

• Exposure to and passion for early-stage startups and/or high-growth environments
• A background in handling Fintech and/or Web3-related accounts

Vouch provides several benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time
• Wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

Please note these steps may vary slightly depending on the role

• 30-minute phone call with our recruiting team
• 3