Program Coordinator II

An Official website of the Commonwealth of Massachusetts

Job Description
- Program Coordinator II
- Outreach
- CSS Headquarters (260006L0)

Job Description

Program Coordinator II
- Outreach
- CSS Headquarters
- ( 260006L0 )

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by partnering with parents and caregivers, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of DOR's Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

The child support program, in Massachusetts and across the country, has evolved over many years from a program focused on welfare cost recovery and strong enforcement to a more family-centered program that offers support to both parents to ensure the whole family has the financial support they need. As the child support program evolves into a more family-centered program, outreach and engagement are critical. The child support program plays an important role in supporting families in achieving and maintaining financial stability and economic mobility. It is vitally important that families who can benefit from our services know about our services and the benefits that child support can provide to their family. It is also important that the program supports parents in meeting their obligations. All too often, barriers prevent families from accessing child support services or satisfying child support obligations. By increasing outreach and engagement the program can remove some of those barriers. DOR/CSS has created a Five-Year Outreach Strategy to establish a long-term plan to move the program to a purposeful outreach model that is sustainable and scalable. A key part of DOR/CSS’s outreach will focus on rebranding/reimaging and marketing our services with a focus on positive messaging that highlights the benefits of our program. The implementation of DOR/CSS’s Outreach Strategy is a major priority for the agency this current fiscal year.

Child Support Services Division

Outreach Coordinator

Position Description

The Massachusetts Department of Revenue’s Child Support Services Division is seeking a Program Coordinator II to participate in the Division’s Outreach Team and assist the Outreach Lead with outreach activities in its Headquarters office located in Boston. The position is included in DOR/CSS’s hybrid work model as described in the following paragraph.

DOR/CSS utilizes a hybrid work model where employees work both in-office and remotely, depending on operational needs. Candidates must ensure they have the appropriate work environment for telework, including but not limited to, connectivity, and resource access to conduct their job duties while remote. Candidates will be required to travel to offices and other centralized locations as well as outreach events throughout the state. Candidates must be able to be supervised remotely and must be able to work effectively in an isolated setting. Candidates must be organized, highly disciplined, conscientious, motivated, and committed to utilizing identified tools for successfully performing in a remote setting. Candidates must be available to travel to their officially designated work location with as little notice as the same workday should an exigent circumstance arise.

The Program Coordinator II will work closely with the Outreach Lead to coordinate the implementation of our Outreach Strategy and actively participate in the agency’s outreach activities. The Program Coordinator II will conduct project management activities, effectively communicate details of the implementation to the Outreach Lead, management, staff and external stakeholders, provide input into decision-making regarding marketing DOR/CSS services and develop written materials as needed. The Program Coordinator II will collaborate closely with other CSS teams and build relationships with our key stakeholders.

Under the direction of the Office of the DOR/CSS Deputy Commissioner and the Outreach Lead, core responsibilities include: