IT Support Specialist

About IonQ

IonQ, Inc [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

About Vector Atomic

Vector Atomic, an IonQ company, is building quantum technology to transform navigation, timing, geophysical exploration, and telecommunications. Our team of engineers, scientists, software developers, and operations professionals works together to solve complex challenges and turn bold ideas into real-world solutions. We value collaboration, curiosity, and diverse perspectives, and we give every team member the opportunity to make an immediate impact while growing their skills. If you're excited to work on breakthrough technology in a fast-paced, hands-on environment, we'd love to hear from you.

We are seeking an IT Support Specialist to join our growing IT team. This is a hands-on position supporting approximately 100+ employees and 350+ endpoints in a primary Windows-based environment with a smaller footprint of Linux systems.

The ideal candidate is an experienced IT professional who excels at solving technical problems, working directly with users, and taking end-to-end ownership of issues. This role extends beyond traditional help desk duties to include endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and active participation in our federal and industry compliance programs.

Location

This role is based onsite at our office in Pleasanton, CA (Bay Area)

What You’ll Do

• Endpoint & User Support
  • Provide Tier 2/3 technical support primarily for Windows systems, alongside foundational support for Linux environments.
  • Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
  • Support cloud productivity tools, user account lifecycles, authentication, and access controls.
  • Maintain accurate IT documentation, asset management records, and standard operating procedures.
• Identity & Network Infrastructure
  • Assist with directory services, central identity management, and group policy administration.
  • Support enterprise Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and unified endpoint management platforms.
  • Troubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewalls.
  • Assist with IT infrastructure projects, network deployments, office moves, and technology upgrades.
• Security & Compliance
  • Assist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurations.
  • Support enterprise Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) tools.
  • Administer phishing-resistant Multi-Factor Authentication (MFA) technologies and hardware security keys.
  • Assist with federal and industry cybersecurity compliance programs (e.g., NIST SP 800-171, CMMC) and evidence collection.
  • Interface with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows.

Preferred Qualifications

• Formal industry certifications are not required. Relevant certifications and demonstrated technical knowledge will be evaluated as part of your overall qualifications and reflected in total compensation.
• Experience administering enterprise cloud productivity and identity management platforms.
• Hands-on exposure to Linux administration and endpoint support.
• Familiarity with enterprise EDR and SIEM security logging solutions.
• Experience maintaining network switches, firewalls, and wireless access infrastructure.
• Familiarity with cybersecurity compliance frameworks (such as NIST SP 800-171, CMMC, or DFARS) and handling standards for sensitive data.
• Practical knowledge of phishing-resistant MFA tokens and modern hardware security keys.

What We’re Looking For

• A degree in Information Technology, Computer Science, or a related field is preferred, but equivalent professional experience and demonstrated capabilities will be fully considered.
• 3+ years of professional IT support or systems administration experience in