Principal Customer Solutions Engineer

Job Description Summary

The Customer Solutions Engineer is a highly skilled Mainframe Modernization Senior Consultant who provides technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

Essential Duties and Responsibilities

• Provide services to customers (75%)
• Work on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
• Contribute to design for specific deliverables and assist in the deployment of Rocket products.
• Implement new solutions under the direction of Delivery Architects.
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Use and contribute to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Apply subject matter knowledge to solve a variety of common technical issues.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Participate as part of a team and maintain good relationships with team members and customers.
• Ultimately accountable for technical solution implementation for the project.
• Lead a team and communicate project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customers sound technical advice.
• Know the architecture, versions, and requirements.
• Determine appropriate technical resource requirements for project completion; work with PM to request resources.
• Coordinate with PM on technical communication to customers, new requirements or changes in scope, and impacts on delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Estimate new project requirements and gain Architect or Manager approval.
• Conduct or assign code reviews.

Expected Qualifications and Soft Skills

• 5-7 years of relevant technical experience.
• Excellent communication and customer service skills; confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customizations, and/or maintenance.
• Analytical mindset to analyze test results and facilitate defect resolution.
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Requested Technical Skills

• IBM Enterprise COBOL or PLI programming experience.
• System level experience of IBM CICS, IMS, and JCL.
• Relational databases such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL.
• Windows operating system.
• Linux/UNIX operating system.
• Knowledge of major cloud provider infrastructure and technologies such as AWS, Azure, GCP, Cloud Foundry, Docker, Kubernetes.

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable, for example:
  • Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
  • Experience with COBOL modernization and porting application code across platforms.
  • Familiarity with agile engineering practices such as Test Automation, Test‑Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management.
  • Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration.
  • Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle.
  • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins, or similar tools.

Other Preferred Skills

• Bachelor’s degree in Computer Science or related field.
• Experience with Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express.
• Additional mainframe languages or environments such as REXX, Assembler, Natural, Adabas, etc.
• Relevant business and IT architecture certifications such as AWS Solution Architect Professional, Microsoft Azure Solution Architect, Google Cloud Certification, Scaled Agile Framework (SAFe), etc.
• Proficient in another EU language.

Benefits

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and wellness coverage options for Rocketeers and dependents <