Senior System Lead, Application

Senior System Lead, Application & Integration, GCM

Austin Nearest Major Market: Austin Senior System Lead, Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement. The Senior System Lead consolidates and translates business demand from the GCM account team into structured A&I work packages, provides functional oversight to regional A&I engineers, manages change requests and escalations, and ensures all deliverables adhere to global A&I standards. The role operates at the intersection of commercial account management and technical delivery, requiring the ability to communicate effectively with both client-facing stakeholders and regional engineering teams across multiple time zones. This is a deep, single-account technical ownership role requiring strong governance discipline, structured demand management, and the capacity to represent DSV at a senior level with global enterprise clients. Governance, Standards & Quality Assurance

Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client. Ensure that A&I deliverables follow global standards, templates, and processes; escalate and manage deviations where required. Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks. Promote compliance with established global standards and act as the guardian of technical consistency across regions. SPOC for GCM – A&I

Serve as the single point of contact for all A&I-related topics for the GCM account team globally. Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response. Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners. Oversight of A&I Engineering Execution

Provide functional oversight to the A&I engineers assigned to the GCM client, ensuring proper task allocation, technical direction, and workload management. Review and approve designs, integration specifications, technical decisions, and testing strategies across regions. Ensure engineering teams operate with a unified methodology and shared understanding of the client's architecture, system landscape, and business needs. Identify resource gaps and support planning for dedicated A&I capacities per client where needed. Cross-Regional Coordination

Drive alignment on demand, resources, and priorities between all regions involved in A&I delivery for the client. Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model. Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines. Demand & Portfolio Management

Consolidate and translate business demand from GCM into actionable A&I work packages. Provide visibility to leadership on volume, complexity, capacity needs, and prioritization. Ensure timely sign-off of scoping, estimations, and resource plans. Risk, Issue & Escalation Handling

Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality. Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues. Ensure transparency when workload exceeds safe capacity thresholds, advocating for reprioritization or additional support where needed. Continuous Improvement & Alignment to Global Strategy

Proactively contribute to global A&I methodologies, templates, and best practices based on lessons learned from the client. Feed recurring patterns, change needs, or new feature requests into global governance bodies such as the GAB (Global Advisory Board). Promote simplification, reusability, and standardization across sites and regions. Education & Experience:

Bachelor's degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience. Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery. Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment. Required Skills & Competencies:

Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity. Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off. Strong project management and organizational skills;