Senior Customer Service Operations
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OnePlus North America is seeking a Customer Service Operations & Escalation Lead to manage daily support across voice, chat, and email channels and ensure high-quality, compliant service delivery. The role combines frontline operations management, escalation handling, QA, workforce management, and system coordination with IT, logistics, and repair partners.
You will monitor performance metrics, develop dashboards, coach agents, and drive process improvements to deliver consistent customer
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