Client Service Associate

Essential Duties and Responsibilities

• Services daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients

• Works both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office

• Opens new client accounts, process money movement, and researches information as needed

• Ensures client paperwork and documentation is accurate prior to submission and processing. Follows up to ensure accurate completion

• Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients

• Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor

• Creates and maintains records and files utilizing Client Relationship Management (CRM) software

• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on industry policies and procedures

• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of

• Company’s working structure, policies, mission, and strategies

• General office practices, procedures, and methods

• Basic investment concepts, practices and procedures used in the securities industry

• Financial markets, products and industry regulations

Skill in

• Client Relationship Management (CRM) software

• Microsoft Office

• Effective communication (in-person, virtual, phone and mail)

Ability to

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

• Analyze and research account information

• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment

• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns

• Handle stressful situations and provide a high level of customer service in a calm and professional manner

• Analyze problems and establish solutions in a fast-paced environment

• Use mathematics sufficient to process account and transaction information

• Use appropriate interpersonal styles and communicate effectively

• Work both independently and as part of a team

• Provide a high level of customer service

Experience Requirements

• 3+ years of industry experience

Licenses/Certifications

• Series 7 preferred

Education Requirements

• Bachelor's degree preferred

Workstyle:

Onsite

Travel:

Less than 10% - which may include continuing education and conferences

Benefits:

Medical Insurance, Retirement, PTO

McLinden Financial and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes, but is not limited to, Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.