QA
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Key Responsibilities
Design, document, and execute comprehensive test cases and scenarios specific to Salesforce Service Cloud features, including Cases, Knowledge Base, Omni-Channel, and Service Console.
Validate Service Cloud configurations, customizations, and integrations with other Salesforce components or third-party tools.
Identify, document, and track software defects, ensuring timely resolution through collaboration with developers and administrators.
Conduct functional, regression, integration, and UAT testing for Salesforce implementations and enhancements.
Verify workflows, automation rules, and data integrity to ensure seamless business processes.
Collaborate with stakeholders to understand requirements and translate them into test cases and acceptance criteria.
Maintain detailed test documentation, including test plans, reports, and results for audits and knowledge sharing.
Execute exploratory testing to uncover potential gaps or edge cases.
Skills and
Qualifications:
Proven experience in manual testing with a focus on Salesforce Service Cloud or related CRM applications.
Strong understanding of Service Cloud features like Case Management, Knowledge Base, Service Console, and Omni-Channel.
Familiarity with Salesforce customization tools like Process Builder, Flows, and Validation Rules.
Experience in defect tracking and test management tools (e.g., JIRA, TestRail, Zephyr).
Basic knowledge of SOQL for data validation in Salesforce.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication and collaboration abilities to work effectively with cross-functional teams.
Preferred
Qualifications:
Salesforce Administrator Certification or Service Cloud Consultant Certification.
Experience with API testing tools like Postman or SOAP UI.
Knowledge of Salesforce integrations and middleware tools.
Familiarity with Agile methodologies and sprint-based delivery.
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