Clinical Quality Coordinator RN, Transport

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

The Clinical Quality Coordinator (CQC) RN works in collaboration with a broad group of stakeholders to support continuous quality improvement at micro, meso, and macrosystem levels. They will share responsibility for providing facilitation, coordination services, consultation and management of various quality improvement and safety activities from designated microsystems to projects that are large-scale and across the medical center. The CQC RN fosters improvements and care through quality improvement, safety, evidence informed practice and utilization of electronic health records and analytics. They are an expert in use of formal quality improvement methodologies and technologies to improve the quality, safety, and efficiency of care delivery processes and outcomes, and the use of data to drive improvements. This position reports to the Senior Director of Nursing Excellence and works in close collaboration with their respective unit Director.

Essential Job Functions

• Responsible for aiding in prioritization of current and future quality improvement initiatives by analyzing internal data and external comparative data to identify trends and opportunities for improvement in clinical care. Partners to align all initiatives with organizational and departmental goals and priorities and maintain regulatory standards.
• Ability to lead and facilitate quality improvement projects across levels of the organization with a focus on micro and mesosystem levels with some macrosystem level projects.
• Serves as safety event liaison. Ensures investigation of safety events and indicated follow-up performed. Maintains safety reporting data for presentation to local and organizational leadership.
• Has extensive knowledge of the principles of high reliability organizing and actively applies those principles in all work striving to achieve zero harm. Partners with local leadership team to facilitate local safety coach program, routine interdisciplinary safety rounds, and complete indicated follow-up.
• Manages oversight for the local improvement project’s maintenance, which includes ongoing data analysis/sharing. Lead discussions with content and data experts to identify appropriate metrics and guide improvement work that impacts quality, safety, and compliance data. Works with those experts to create data visuals and ensure ongoing data monitoring.
• Serves as a quality improvement mentor by supporting departmental and clinical leadership and staff in developing knowledge on quality improvement frameworks and the integration of quality improvement methodology into project work.
• Collaborates in benchmarking, evidence review and synthesis, manual observations, chart reviews and sustainability efforts of quality improvement projects.
• Conducts literature searches of the subject matter both independently and in collaboration with the key clinical stakeholders to foster evidence-informed practice when applicable.
• Develops and validates tools for the collection of data.
• Collaborates with clinical informatics and the data analytics team, using available informatics tools and reports / dashboards to monitor quality improvement. Monitors metrics and ensures feedback is routinely shared with clinical stakeholders.
• Contributes to the promotion of Ann & Robert H. Lurie Children’s Hospital and the field of quality improvement by spearheading submissions for presentation and publication.
• Maintains bedside nursing skills and credibility with staff to allow for direct evaluation of the practical impact of quality improvement initiatives.
• Perform job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, and colleagues.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Bachelor’s degree required. Master’s degree in a related field preferred.
• Registered RN in the state of Illinois required, active in good standing.
• Minimum 2 years of clinical, coordinator or experience in related field.
• Formal quality improvement training preferred.
• ANCC recognized certification and quality, or safety related professional certification from an accredited institution preferred.
• Strong written, interpersonal, organizational, and problem-solving skills.
• Proficiency in presenting, communicating, and interacting effectively with staff at all levels of the organization.
• Ability t