Associate Contracts Manager

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job purpose

As a member of the Contracts team, you will provide practical contracting support across both new business and existing customer relationships, acting as a primary contact for renewals. The role focuses on negotiating drafting renewals and related amendments, managing incoming contracting requests, maintaining standard templates, and keeping contract records accurate and up to date. Providing contract support to transition existing customers to new templates and terms, as needed.

You will work closely with the Legal and Privacy teams and act as a primary point of contact for CSG, Sales, Finance, and other stakeholders. You will manage a high volume of renewal activity, typically within short turnaround times. This will include preparing and negotiating renewal amendments, and managing more bespoke amendments for legacy or non-standard agreements. You will assist US Contracts Counsel in drafting, reviewing, and negotiating new customer agreements as needed. You will also maintain and manage templates, provide reporting based on contract terms, and respond to contract-related questions from across the business.

The Contracts Manager will take ownership of a broad portfolio of commercial agreements, supporting both new business opportunities and renewals from initial review through negotiation and execution. Working closely with Sales and the wider business, you will proactively progress contracting discussions, navigate legal and commercial considerations, and help move deals forward efficiently while protecting the interests of the business.

Main Responsibilities:

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner, ensuring new business deals and renewals move through the contracting process efficiently.
• Review, draft, negotiate, and manage customer contracts and related documentation, including MSAs, order forms, amendments, renewals, and other commercial agreements; support US Contracts Counsel on new business opportunities and bespoke contractual arrangements; and escape complex or higher-risk matters as appropriate.
• Act as a primary point of contact for contracting requests and questions from Sales, Account Managers, Customer Success, Finance, and other internal stakeholders.
• Draft, update, and maintain approved contract templates, documentation, and contracting policies, supporting new business, renewals, amendments, and the migration of legacy customers to current contracting standards.
• Maintain current template versions and ensure the correct approved template and contracting position is used.
• Coordinate with Legal, Privacy, Finance, Sales, Customer Success, and other stakeholders to obtain the input and approvals needed to progress contracts through to completion.
• Maintain accurate contract records, approvals, signatures, and related documentation across Salesforce, Conga, SharePoint, SimpleDocs, and other contract management systems.
• Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working to support efficient and consistent contract management.
• Carry out other contract management activities as needed.

Knowledge, Skills and Experience Needed for the Job:

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience drafting, negotiating, and managing contracts, amendments, templates, or other business documents in a high-volume environment, supporting frequent contract requests from demanding Sales stakeholders within short