Junior Support Specialist

3 days ago

New York, NY, United States Virtual Vocations Inc Full-time
Starting a career in customer support, the full-time Junior Support Specialist will work remotely to assist buyers from software companies by handling transactional queries, processing refunds, and managing subscription cancellations. Key responsibilities

Respond to and resolve customer queries via email, focusing on refunds and cancellations Escalate complex queries to appropriate internal channels for resolution Continuously improve product knowledge to handle advanced queries and participate in team meetings for process improvement

Required qualifications

0-2 years of experience in customer support, customer service, or a customer-centric role Proficient English speaker with strong written and verbal communication skills Ability to work remotely and communicate effectively across different time zones Investigative mindset with a passion for helping others Willingness to seek continuous improvement and share feedback with team members