Junior Support Specialist
3 days ago
New York, NY, United States
Virtual Vocations Inc
Full-time
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Starting a career in customer support, the full-time Junior Support Specialist will work remotely to assist buyers from software companies by handling transactional queries, processing refunds, and managing subscription cancellations.
Key responsibilities
Respond to and resolve customer queries via email, focusing on refunds and cancellations Escalate complex queries to appropriate internal channels for resolution Continuously improve product knowledge to handle advanced queries and participate in team meetings for process improvement
Required qualifications
0-2 years of experience in customer support, customer service, or a customer-centric role Proficient English speaker with strong written and verbal communication skills Ability to work remotely and communicate effectively across different time zones Investigative mindset with a passion for helping others Willingness to seek continuous improvement and share feedback with team members
Respond to and resolve customer queries via email, focusing on refunds and cancellations Escalate complex queries to appropriate internal channels for resolution Continuously improve product knowledge to handle advanced queries and participate in team meetings for process improvement
Required qualifications
0-2 years of experience in customer support, customer service, or a customer-centric role Proficient English speaker with strong written and verbal communication skills Ability to work remotely and communicate effectively across different time zones Investigative mindset with a passion for helping others Willingness to seek continuous improvement and share feedback with team members