Manager, Logistics

Overview

Job Title: Manager Logistics & Warehousing - India

Department: Supply Chain

Reports To: Senior Manager, Global Operations and Trade - Hamel MN US

General Description / Purpose: Manager Logistics & Warehousing will be responsible for supporting domestic and international logistics activities required to successfully deliver machines and parts in a compliant manner around the globe while meeting customer specific requirements. Additionally, the Manager Logistics & Warehousing will work diligently to ensure that documentation, customs compliance, and logistics functions are executed professionally, timely, and proficiently. Manager Logistics & Warehousing will also be responsible for supporting a successful warehouse operation and developing inventory strategies to support the operation.

Responsibilities

• Transportation Management: Executes the timely delivery of goods and documents, requiring accuracy, understanding and concise proof-reading to successfully support delivery of goods to the customers
• Serving as liaison between internal customer base and external logistics providers, providing quotes, arranging freight, communicating logistics protocols, and providing instructions to customers and logistics partners
• Monitor, track and communicate shipment status for all machine movement and customer orders
• Ensure on time delivery throughout the logistics process
• Utilize appropriate shipping methods (FCL, LCL, FTL, LTL, air, intermodal, rail, ocean, etc.) to maximize service and minimize cost
• Problem solving: Logistics and carrier issues related to communications, pricing, shipment claims, and freight costs.
• Assist in the development of new supply chains, routing process improvements, and procedures including freight, expense, and cost-saving opportunities.
• Provide logistics support for in-process manufacturing builds.

• International: Assist with shipment, documentation (commercial invoice, packing slip, fumigation certificate etc.), and Import/Export compliance for all kinds of packages/freight.
• Provide assistance with nominal order entry.
• Manage customs registration submission activity and on-going compliance
• Liaison & managing international air and ocean freight forwarders for all our imports/exports.

• Administrative: Keep accurate records of documentation related to international trade and traffic.
• Code and approve freight bills to process payments.
• Maintain a high level of knowledge of the transportation industry and trade regulations to assess the impact and ensure consistent compliance with laws related to documentation and retention.
• Manage HSN codes for all parts shipped and received.
• Generate & process NPR POs for the services availed from the vendors.

• Managing and Measuring Work: Coordinates with the Logistics Analyst(s) for all traffic management, including LTL, expedited, dedicated trucking, field machine rail movements, et al, cross-border movements, cross-border transactions, and international customs processing.
• Manage machine movement and delivery for domestic and international machine deliveries / sales. Manage logistics group participation in proposal development and CFT participation for the purposes of transport planning.
• Participate in the development and publishing of internal and external procedure documents related to Global logistics
• Investigate complaints involving such matters as damaged items, overcharges, delay in shipments, and makes necessary adjustments.
• Coordinates with customer service staff to respond to all external customer inquiries for aftermarket parts, aftermarket services, and technical support.
• Coordinates with the Order Management Administrator and contract fleet management to maintain desired throughput levels of parts and parts shipments for domestic service.
• Manage parts sales practices and processes to identified targets.
• Coordinate the activities of the technical support specialist.

• Leadership: Serves as a member of the Leadership team and as such is responsible for providing leadership in decision-making and vision building for Logistics, Warehouse & Inventory Management.
• Ensures optimal effectiveness and production through effective use of inventory software specifically warehouse management, inventory procurement and management, labor control.
• Serves as primary liaison with auditors.
• Cultivates a high performance, result-oriented culture by maintaining positive working relationships with all internal and external stakeholders.
• Assists in the development and implementation of productivity standards and goals in support of the annual operating plan.