Billing Systems Analyst

ABOUT THIS POSITION

The Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration — resolving billing exceptions, maintaining platform configuration integrity, ensuring clean data flow across the CPQ-to-invoice workflow, and driving the process automation that reduces manual Finance case volume. This role is the primary point of accountability for billing data quality, lead-to-customer activation accuracy, and the integration seam between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite. The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.

WHAT YOU'LL DO

PLATFORM ADMINISTRATION & CONFIGURATION

• Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform (Waystar.com) within IS&IO change control protocols
• Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue models
• Manage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generation
• Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognition
• Support platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teams

DATA INTEGRITY & QUALITY ASSURANCE

• Design and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflows
• Establish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rate
• Conduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process library
• Ensure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic — coordinating with the IS&IO Data Engineering team
• Proactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediation

INTEGRATION OPERATIONS & MONITORING

• Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite — including API health monitoring, sync frequency validation, and error alerting
• Serve as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases — triaging and resolving within defined IS&IO SLA
• Document all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management tooling
• Collaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocols
• Participate in IS&IO incident response and post-incident review processes for billing platform outages or data quality events

PROCESS IMPROVEMENT & REPORTING

• Identify and implement configuration changes that reduce manual steps in billing workflows — specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processing
• Build and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership review
• Document standard operating procedures for billing platform administration, exception handling, and Finance case triage within the IS&IO process library
• Support the Director, Q2C Systems in RFP processes, vendor assessments, and platform roadmap planning related to billing system evolution
• Identify automation opportunities within the billing workflow and partner with the IS&IO engineering team to implement scalable solutions

WHAT YOU'LL NEED

REQUIRED QUALIFICATIONS

• 4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organization
• Intermediate to advanced SQL proficiency — able to write complex queries, perform data audits, and troubleshoot integration issues at the record level
• Hands-on experie