Director, Patient Experience, Oncology GU

Director, Patient Experience, Oncology GU

Johnson & Johnson is currently seeking a Director, Patient Experience, Oncology GU to join our Patient Engagement and Customer Solutions (PECS) team located in Horsham, PA or Titusville, NJ. An internal pre-identified candidate for consideration has been identified. However, all applications will be considered. The Patient Engagement and Customer Solutions (PECS) team was created to deliver on our commitment to raise the bar on Patient Experience. Our goal is to exceed the expectations of the healthcare professionals who prescribe our products and the patients and caregivers who depend on them. The Director, Patient Experience, Oncology GU will lead Patient Experience strategy and execution for the prostate (ERLEADA) and bladder brand portfolio (INLEXZO, Erda-IRDS). This role will own the end-to-end patient experience across both disease areas, including access and fulfillment, treatment initiation, onboarding, adherence and persistence. As a member of the Oncology Patient Experience Leadership Team, the Director will partner closely with the Oncology GU brand teams and cross-functional partners to translate patient, caregiver, provider, access and market insights into coordinated solutions and strong field execution. Key deliverables include access and fulfillment solutions, patient and caregiver engagement, digital engagement, provider hub capabilities, and field reimbursement support strategy and deployment. A Day in the Life Every patient's healthcare journey is unique. Shaped by personal experiences, disease activity, socioeconomic factors, and many other factors, each patient's journey is unique. For many patients, the complexity of navigating healthcare is overwhelming. Johnson and Johnson understands the importance of personalized care and strives to create an informed, empathetic experience that instills hope for every patient prescribed one of our brands. The Director, Patient Experience, Oncology GU works in service to providers, patients and caregivers for their needs across the prostate and bladder cancer journeys. Day-to-day responsibilities include: People Development: Coach, develop and motivate direct report(s) and their teams Portfolio and Px Strategy: Own and lead an integrated, end-to-end Patient Experience strategy for the prostate and bladder brands, supporting patients and caregivers from treatment decision through access, initiation, ongoing treatment, adherence and persistence. Launch strategy and execution: Lead strategy and execution for patient and customer experience across all new product and indication launches in prostate and bladder. Generate Insights: Use patient and caregiver research, journey data, provider insights, payer and access dynamics, and competitive assessments to build a deep understanding of the prostate and bladder cancer experience and translate insights into prioritized solutions. Customer-Centric Design Process: Engage patients, caregivers, advocacy organizations, providers and other appropriate stakeholders in co-creating and continuously optimizing inclusive solutions for the GU oncology community. Goal Setting: Define KPIs, metrics and performance goals for Patient Experience strategies and solutions across the prostate and bladder portfolio, including access, fulfillment, onboarding, engagement, adherence and persistence. Program Design: Create and approve requirements for Patient Experience solutions across the prostate and bladder brands, with a focus on seamless, coordinated support across solution types and stages of the patient journey. Communications Planning: Lead communications planning and development, including audience strategy, messaging, creative, channels and training, in support of Patient Experience programs and in partnership with patient and professional marketing teams. Measurement & Reporting: Be accountable for Patient Experience performance through dashboards, research and analytics; use results to optimize solutions and inform portfolio decisions. Business Planning: Lead Patient Experience business planning for Oncology GU, ensuring an integrated plan across prostate and bladder brands with aligned objectives, execution, resourcing and governance; own strategic recommendations and budget for access, fulfillment, onboarding, engagement, adherence and persistence solutions. Culture: Support a culture of learning, smart risk-taking and experimentation Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force. Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to t