IT Program Delivery Coordinator
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Location:
Seattle, WARequired Qualifications8+ years of experience leading IT operations teams supporting enterprise-grade software systems.5+ years of experience managing IT projects.
Strong background in systems administration and software application support.
Minimum 2 years of hands-on experience with ServiceNow SPM and CWM modules.
Experience with digital workflow platforms (ServiceNow or similar) for ITSM processes.
Experience working with Agile, Scrum, or Kanban methodologies.
Experience with UAT processes and system upgrades.
Knowledge of change management practices.
Understanding of SDLC and release management processes.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently in fast-paced environments.
Experience documenting processes and technical requirements.
Familiarity with cloud technologies and migration strategies.
Strong collaboration and stakeholder management skills.
Bachelor’s degree or equivalent relevant experience.
Desired QualificationsExperience with Student Information Systems (SIS), preferably PowerSchool.
Experience in K–12 education technology or public sector environments.
PMI certification (PMP or PgMP preferred).
Agile certifications (CSM, PMI-ACP).
ITIL certification or IT service management experience.
ServiceNow certification or administration/configuration experience.
Six Sigma or Lean certification.
Experience with enterprise application architecture and system integration.
Experience working with third-party vendors and enterprise software providers.
Familiarity with IT security standards and compliance requirements
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