GO.gov (Concur) Implementation Manager

Federal SAP Concur (GO.gov) Implementation Manager

The Position:

Censeo is seeking a consultant to serve as an Implementation Manager to support federal client agencies by providingcustomer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov implementation team supporting all aspects of implementation and transition for the client.

Responsibilities:

• Leadsconfiguration and implementation of GO.gov functionality aligned with client needs
• Guides agency transition planning meetings and tracking of issues/ resolutions
• Coordinates responses to agency issues with the MSP and solution management team
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
• Applies waterfall and agile management methods to support all aspects of configuration, process redesign, implementation and rollout
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
• Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
• Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
• Appliesbusiness process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
• Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
• Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

The Ideal Candidate:

AtCenseo, we arelooking for unique candidates whose passion and enthusiasm willhelp shapeCenseo’sclient insights and workplace culture.Our staff have a wide range of backgrounds, areas of expertise,personality types,andfavorite breakfast foods.Our clientand culturalsuccessesarerooted inour team’sinnovation,creative problem solving, andcollaboration. The unique perspective that you bring and the way you tackle problemsaremuch more important to us than what’s printed on your diploma.Webelieve a successful Subject Matter Expert willhave:

• Bachelor’s degree in business administration, public policyor related subject matter field
• Minimum 5 years’ experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
• Minimum 5 years’ experience supporting SAP Concur Travel & Expense implementation and support (ideally directly supporting GO.govwithfederal government)
• Strong understanding of Travel Service programs, policy, and technology, ideally withE-Gov Travel
• Experience with Travel and Expense Business and Process Analysis
• Experience with technology integrations preferred
• Strong analytical and problem-solving abilities with keen attention to detail
• Excellent communication and interpersonal skills for stakeholder collaboration

The Company:

CenseoConsulting Group is atop Washington D.C. basedmanagement consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations,allowing them to better deliver on their public and social missions.

AtCenseo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector,and we’re also good friends who know the names of each other’s dogs.Our philo