MSP IT Service Delivery Manager — Lead Tech Teams
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Twiceasnice Recruiting is seeking an IT Service Delivery Manager for an established MSP in the Fort Lauderdale area. You’ll lead a team of ten technicians and engineers, guiding service delivery, escalations, and process improvements to raise reliability and client satisfaction.
The role emphasizes people leadership, SOP development, KPI reporting, and close collaboration with the executive team to ensure alignment with business goals.
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