Senior IT

Senior IT & Executive Support Specialist (Contract-to-Hire)

Location: Greater Phoenix, Arizona (Onsite)

Employment Type: Contract-to-Hire (6-Month Contract with Intent to Convert)

Position Summary

We are seeking a highly skilled and service-oriented Senior IT & Executive Support Specialist to join our onsite IT organization. This role operates in a dynamic higher education environment recognized for its scale, innovation, and strong reliance on technology to support both administrative and academic operations. This position is structured as a contract-to-hire engagement, with an anticipated six-month contract period and the opportunity to convert to a full-time employee based on performance and business needs. Due to the nature of the work, full-time onsite presence in the Greater Phoenix area is required. The selected candidate will provide advanced technical support to employees and executive leadership while serving as a key resource for high-visibility meetings, live events, and enterprise collaboration systems. This role requires a combination of technical expertise, executive presence, and the ability to operate independently in fast-paced environments.

Key Responsibilities

Executive & Leadership Support

• Deliver high-touch, white-glove technology support to executive leadership across office, home, and offsite environments
• Act as the primary technical lead during executive meetings, virtual town halls, and high-visibility events
• Coordinate and manage all technical aspects of leadership presentations and broadcasts, including troubleshooting in real time
• Provide consultation to senior leaders on technology solutions tailored to their work styles and business needs

End-User Support & Technical Operations

• Provide advanced troubleshooting and support for:
  • Desktop and laptop systems (Windows and macOS)
  • Mobile devices and enterprise applications
  • Network connectivity and related infrastructure issues
• Resolve technical issues across multiple channels, including in-person, phone, and virtual support platforms
• Maintain accurate documentation, knowledge base materials, and service records
• Collaborate with internal IT teams on hardware provisioning, upgrades, and security compliance initiatives

Tech Bar & Onsite Support Services

• Provide walk-up, customer-focused support at the onsite Tech Bar
• Manage device lifecycle processes including provisioning, replacement, and end-of-life support
• Ensure a high-quality, efficient user experience for all onsite technical support interactions

Conference Room & Audio-Visual (AV) Support

• Support and maintain enterprise conference room technology across campus
• Perform routine checks to ensure operational readiness of AV systems
• Provide live support for meetings, events, and virtual collaboration sessions
• Serve as backup support for advanced AV systems, including platforms such as Biamp, Crestron, and Zoom Rooms

Operational Ownership & Team Contribution

• Take full ownership of incidents and service requests from intake through resolution
• Manage multiple competing priorities effectively while maintaining high service standards
• Proactively identify service gaps and implement improvements
• Mentor junior technicians and contribute to a culture of accountability and service excellence

Qualifications

Required Experience

• Minimum of 3 years of experience in desktop support and network troubleshooting environments
• Demonstrated experience supporting both standard end users and executive stakeholders
• Proven ability to manage technical issues through to completion independently

Technical Expertise

• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 and enterprise collaboration tools (e.g., Zoom)
• Familiarity with network troubleshooting principles and endpoint management
• Experience supporting AV and conference room technologies preferred, including:
  • Biamp
  • Crestron
  • Zoom Rooms

Education & Certifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred

Professional Skills

• Excellent interpersonal and communication skills, with the ability to interact effectively with non-technical stakeholders
• Strong executive presence and professionalism in high-visibility environments
• Ability to maintain discretion and confidential