Program Manager

Rapid Rehousing Program Manager

PHMC provides direct services to individuals, families, and communities across the region and also manages large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

FTE STATUS: 1.0 FTE, Full-Time

REPORTS TO: Director of Housing Services

DEPARTMENT: Homeless Services DIVISION: Housing and Justice Related Services

PROGRAMS OVERSEEN : 2 HUD Continuum of Care (CoC) RRH Programs

TRAVEL REQUIRED: Approximately 20%, primarily within Montgomery County

POSITION OVERVIEW: The Rapid Rehousing Program Manager oversees the daily operations and implementation of two HUD Continuum of Care (CoC) Rapid Rehousing (RRH) housing programs in Montgomery County. Rapid Rehousing is a time-limited subsidy that gradually decreases as the tenant stabilizes and finds housing outside of the Homelessness Response System. Tenants live in private-market units and access supportive services, including case management, life skills coaching, and housing retention services.

This position collaborates with various community stakeholders, including nonprofit agencies, community representatives, and other intergovernmental partners, to assess needs and ensure that RRH programs comply with federal, state, and local requirements and laws. The Rapid Rehousing Program Manager reports to the Director of Housing Services and is a member of the Housing and Justice Related Services Division.

The ideal candidate will demonstrate strong communication, organizational, and leadership skills, along with experience in case management and understanding of housing and social services. This position works to support PHMC's Mission, Vision, and Core Values, which are as follows.

Mission and Vision

PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all.

Core Values

• Integrity : We are committed to building and sustaining trust across our teams, partners, and funders.
• Impact – Our work is purposeful and rooted in a data-driven approach.
• Accountability – We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results.
• Inclusion and Collaboration – We value and respect the inherent differences of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health.
• Credibility – We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

Key Responsibilities

Supervisory Responsibilities

• Delegates tasks, sets clear goals, and holds weekly check-ins and bi-weekly individual supervision with direct reports to support their professional development.
• Promotes and ensures program-wide compliance with the Housing First model and HUD funding guidelines.
• Implements and oversees programs in alignment with YWH Operations Manual policies, procedures, and written standards.
• Participates in YWH provider weekly check-ins.
• Engages in cross-functional collaboration with internal departments and external partners to plan and implement housing-related services, and supports the development of policies and procedures to meet evolving participant needs.
• Supports compliance with the program key performance outcomes.
• Length of Time Homeless — time from project/system entry to housing placement or program exit. For RRH, HUD wants this trending shorter.
• Returns to Homelessness — the percentage of people who exit to permanent housing (including via RRH) and return to homelessness within 6, 12, and 24 months. Lower is better.
• Number of Homeless Persons (point-in-time and annual counts) — system-level, not RRH-specific, but RRH exits factor in.
• Employment and Income Growth — change in earned and non-employment cash income for adults enrolled in RRH and PSH projects during the reporting period.
• Number of Persons who Become Homeless for the First Time — system-level.
• Conducts monthly program monitoring and strategizes with the Director of Housing Services and RRH team members to strengthen housing stability across the scattered site portfolio.
• Facilitates support service coordination meetings among RRH team members and program