CALL CENTER REPRESENTATIVE
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Skill
Required / Desired
Amount
of Experience
High school diploma or GED. Required
Strong customer service related experience, preferably in a professional environment. Required 1 Years
Experience adhering to ethical and confidentiality requirements Required 1 Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required
Strong analytical ability to analyze and research tax related inquiries. Required
Prior experience in a fast-paced call center environment. Desired
Knowledge of tax regulations. Desired
Associates or Bachelors Degree in accounting, finance, or related field.