Oracle Utilities Field Service Solution Architect

Oracle Utilities Field Service Solution Architect

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The ideal candidate will possess deep knowledge of utility field operations, including metering, service orders, outage response, inspections, and customer service processes. This role will partner with utility business leaders, operations teams, and IT stakeholders to deliver integrated Oracle solutions that improve workforce efficiency, customer experience, and operational performance.

Essential Functions:

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions supporting utility operations, including:
  • Meter installation, exchange, and maintenance
  • Service connections and disconnections
  • Outage response and restoration
  • Field inspections and compliance activities
  • Work order and asset maintenance processes
• Develop solution architectures that integrate Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Serve as the primary advisor to utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Lead business process assessments and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies to support enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to ensure successful solution delivery.
• Provide leadership during solution design reviews, architecture governance sessions, testing activities, and production deployments.
• Support business development efforts by participating in client presentations, solution demonstrations, proposal responses, and project estimation activities.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology solutions.

Duties/Responsibilities:

• Stay up to date on Oracle updates, certifications, and industry trends.
• Contribute to internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding of new consultants when required.
• Review and validate project deliverables to ensure architectural consistency and quality.

Competency:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
• Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
• Relationship Building: Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
• Team Player: Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employee