Lead Server

Lead Server - Oaks Lodge

Wasatch Peaks Ranch - Main - Morgan, UT 84050

Overview

Position Type Full Time Job Shift Any Education Level Not Specified Travel Percentage None Category Restaurant - Food Service

Description

Position Summary

The Lead Server is a key member of the Food & Beverage team responsible for providing exceptional service to members and guests while serving as a leader and resource for the front-of-house team. The Lead Server works alongside management to ensure smooth daily operations, maintain high service standards, and create a welcoming and memorable dining experience.

This position is a working leadership role and requires an individual who leads by example, demonstrates strong knowledge of food and beverage, and is confident supporting and coaching other servers.

Qualifications

Essential Responsibilities

Member & Guest Experience

• Provide warm, knowledgeable, and attentive service to members and their guests.
• Build strong relationships with members and recognize their preferences and expectations.
• Anticipate member and guest needs and respond promptly and professionally.
• Handle service concerns with professionalism and involve management when appropriate.
• Maintain a positive, welcoming, and professional presence throughout the restaurant.

Floor Leadership

• Lead the front-of-house team during assigned shifts and serve as the primary point of contact for servers when management is unavailable.
• Assist with assigning sections, side work, opening and closing duties, and daily service priorities.
• Monitor the dining room to ensure proper service flow, table maintenance, pacing, and overall guest satisfaction.
• Communicate effectively with the kitchen, bar, host team, and management throughout service.
• Assist management with managing high-volume periods and adjusting service levels as needed.
• Help ensure all service standards and restaurant procedures are consistently followed.

Training & Team Development

• Serve as a role model for service standards, professionalism, teamwork, and member engagement.
• Assist with training and onboarding new servers.
• Coach team members on menu knowledge, wine and beverage service, steps of service, POS procedures, and member interaction.
• Conduct pre-shift meetings and communicate daily specials, menu changes, events, and important member information when requested.
• Encourage teamwork and support a positive workplace culture.

Food & Beverage Knowledge

• Maintain strong knowledge of all food and beverage menus, including ingredients, preparation methods, allergens, dietary restrictions, and appropriate pairings.
• Demonstrate knowledge of wine, beer, spirits, cocktails, and non-alcoholic beverages.
• Confidently make recommendations based on member preferences.
• Stay current on menu changes and daily specials.
• Ensure proper food safety, alcohol service, and responsible service standards are followed.

Operational Responsibilities

• Assist with opening and closing procedures.
• Maintain cleanliness, organization, and proper presentation of the dining room and service areas.
• Ensure tables, service stations, and restaurant areas are properly stocked and maintained.
• Assist with inventory counts and product organization as directed by management.
• Follow all POS, and payment procedures.
• Assist with special events, member functions, and private dining experiences.
• Support other Food & Beverage locations or departments as needed.

Leadership Expectations

• Lead by example and maintain a high level of professionalism.
• Communicate clearly and respectfully with team members and management.
• Remain calm and solution-oriented during busy or challenging services.
• Hold themselves and others accountable to established service standards.
• Demonstrate initiative and identify opportunities to improve the member experience.
• Support a culture of teamwork, hospitality, and continuous improvement.

Qualifications

• Previous serving experience in a high-end restaurant, private club, resort, or luxury hospitality environment preferred.
• Previous lead server, captain, or supervisory experience preferred.
• Strong knowledge of food, wine, and beverage service.
• Excellent communication and interpersonal skills.
• Ability to confidently lead a team in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize during high-volume service.
• Professional appearance and demeanor.
• Must be able to work f