Business Analyst

3 weeks ago

Houston, TX, United States Georgia IT Inc Full-time
Senior Business Analyst

Location: Houston, TX – 4 Days Onsite/Week Experience: 8+ Years Rate: DOE

Job Summary

Seeking a Senior Business Analyst to support customer-facing digital self-service platforms, customer experience, and AI-enabled solutions.

Required Skills
  • 8+ years Business Analyst experience
  • 2+ years Senior/Lead BA experience
  • Digital self-service platforms – Website, Chatbot, Mobile App
  • Customer journey and experience optimization
  • AI/ML, Conversational AI, Chatbots, Automation
  • Predictive analytics, recommendations, personalization
  • Agile/Scrum/Kanban, User Stories, Backlog Management
  • Requirements gathering, UAT/PAT, acceptance criteria
  • Strong stakeholder management and communication
  • Experience working with Product, UX, Data, and Technical teams