Business Analyst
3 weeks ago
Houston, TX, United States
Georgia IT Inc
Full-time
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Senior Business Analyst
Location: Houston, TX – 4 Days Onsite/Week Experience: 8+ Years Rate: DOE
Job Summary
Seeking a Senior Business Analyst to support customer-facing digital self-service platforms, customer experience, and AI-enabled solutions.
Required Skills
- 8+ years Business Analyst experience
- 2+ years Senior/Lead BA experience
- Digital self-service platforms – Website, Chatbot, Mobile App
- Customer journey and experience optimization
- AI/ML, Conversational AI, Chatbots, Automation
- Predictive analytics, recommendations, personalization
- Agile/Scrum/Kanban, User Stories, Backlog Management
- Requirements gathering, UAT/PAT, acceptance criteria
- Strong stakeholder management and communication
- Experience working with Product, UX, Data, and Technical teams