Business Applications Analyst
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Key Responsibilities:
Enterprise Systems Administration & Support
- Provide day-to-day administration, configuration, and operational support across key enterprise platforms, including UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related systems.
- Own ongoing maintenance, configuration, business rules, security roles, and release management for UKG as the current primary system.
- Support the evaluation and implementation of additional UKG capabilities (such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk) as organizational priorities evolve.
- Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.
- Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines (including UKG-to-Entra identity flows and third-party benefits feeds).
- Identify and remediate broken or inefficient data flows and process bottlenecks.
- Develop and improve automations that reduce manual work, with particular focus on HR and payroll workflows such as the Personnel Action Form (PAF) process.
- Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
- Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.
- Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
- Design and maintain reporting and dashboards (using platform-native tools or Power BI) to support leadership, departmental metrics, and compliance needs.
- Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
- Create and maintain clear documentation, knowledge base articles, and SOPs to support users and reduce recurring support volume.
- Bachelor’s degree in Information Technology, Business Information Systems, or a related field, or equivalent combination of education and experience.
- Minimum of 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
- Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.
- Experience with enterprise systems and platforms including UKG, Freshservice, NetSuite, Entra, Intune, PowerShell, 1Place, Hubbe, or Power BI.
- Ability to rapidly learn and become proficient in complex enterprise systems.
- Strong analytical, proactive, and problem-solving skills.
- Ability to identify opportunities for automation, process improvement, and operational efficiency.
- Commitment to continuous improvement and enhancing organizational processes.
- Office work environment.
- Generally pleasant working conditions.
- Daily assignments generally don’t involve prolonged physical effort.
Schedule: Monday - Friday / 3 days in office, 2 days remote
What We Offer:
- Medical, Dental, and Vision Benefits
- 401(k) Retirement plan and Employee Assistance Program (EAP)
- Personal Health Advocate
- Paid vacation, sick time, and holidays
- Commuter pre-tax benefit
- Discounted childcare
- Access to the Calm app
- Tickets at Work employee discounts
- Be constantly in a learning and growth process with training and professional growth advisory
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
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