Store Manager

Description:
The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements:
Essential Job Functions (Responsible to)
• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
• Engage and lead company initiatives
• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
• Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
• Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
• Train and empower Team Members to de-escalate Guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Uses a point-of-sale cash register and other electronic equipment
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Perform additional duties as assigned

Key Relationships
• Region Manager
• General Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter
• Trainer
• Auditor

Skills
• Demonstrates a commitment to leading by example, considering no tasks as below one's position.
• Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives
• Demonstrates a positive and approachable presence, even during stressful situations
• Recognizes positive performance, celebrates team achievements, and addresses poor performance
• Provides feedback effectively and with empathy
• Collaborates with GM to deliver high-quality Guest service
• Fosters team camaraderie, collaboration, and cohesion
• Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions
• Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
• Uses analytical skills to identify and solve a variety of business-related problems
• Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
• Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team

Knowledge
• Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
• Principles and methods for displaying, promoting, and selling products or services
• Principles and procedures for personnel recruitment, selection, and training

Experience
• Minimum one (1) year of management in retail and/or food and beverage industries
• Experience with the following applications a plus;
o PeopleMatter, Workday, Reflexis
o PDI, ESO

Equipment/Special Expertise
• NA

Required or Preferred Qualifications/Certifications
• High School Diploma or GED (required)
• Must have reliable transportation
• Valid driver's license (preferred)
• Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)

Physical Requirements
• Must be able to climb a ladder to clean wind