Senior Business Analyst
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Job Summary
Responsible for providing a wide range of value-added complex technical analytics to support various Pharmacy, Health and Wellness Initiatives. Provides operational recommendations based on those analytics. Responsible for collecting and analyzing performance data, and developing business performance reports and analysis that support key decision making. Responsible for creating and managing various database structures and analytics websites to collect analyze and disseminate operational data.
Job Responsibilities
- Responsible for defining, designing, building, and preparing daily, weekly, monthly, user customizable, and adhoc operations reports and analysis for key operational metrics. Acts independently when prudent to go beyond the request and anticipate the current or future needs of the request which would add value or increase functionality/ease of use.
- Collaborates with management in defining broader pharmacy analytics strategy.
- Mentors/coaches/trains/provides assistance to other analysts on the Strategic Analytics team and also to Store Operations, Pharmacy, and other Walgreens corporate team members.
- Researches, analyzes, and explains current and past activity, expected trends, and potential effect of change. Presents and supports findings and recommendations to various management levels within the organization.
- Develops and reports on highly granular metrics that require an in-depth knowledge of Walgreen pharmacy operations and internal systems such as Intercom Plus and RxI.
- Evaluates data collected and accurately identifies and interprets trends. Based on findings, prepares and communicates results and recommendations to various levels of senior management. Ensures accuracy of all reported data by continually reviewing and analyzing current sources, processes, and systems functions.Prepares graphs, spreadsheets, reports, and PowerPoint presentations as required.
- Serves as a subject matter expert on pharmacy performance metrics analysis, design, development, and the execution of queries, business reports and dashboards.Uses statistical methodologies to describe and model behaviors, transaction volumes, and performance measures.
- Responsible for creating and maintaining databases, spreadsheets, interactive self-service reporting web front ends, and other tracking mechanisms.Continually reviews and analyzes data maintenance processes to enhance data integrity/redundancy and maximize usage of available resources.
- Collaborates with internal departments to initiate/implement improvements and efficiencies related to analytics needs.
- Creates and maintains tools that will automate analytics, such as web-based reporting. Establishes reporting standards and criteria and maintains data and reporting integrity.
- Defines and develops requirements for reporting to all levels within the management structure, and methodology for calculations for metrics and/or analysis.
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
- Bachelor's degree in a technical/quantitative field, such as IT, Computer Science, Engineering, Science, Economics, etc.) and at least 3 years of experience in an analytical or pharmacy role OR a High School Diploma/GED and at least 6 years of experience in an analytical or pharmacy role.
- Experience in analytics and problem solving.
- Experience querying databases.
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Advanced level skill in Microsoft Excel (for example: VB macros, nested if statements and other complex functions, advanced pivot table skills, merging and centering
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