Warranty Manager, EPC

Description

Title: Warranty Manager - EPC
Department: EHSQ
Location: Remote/ Hybrid

Supervisor: Director of EPC Warranty
FLSA Status: Exempt
Position Status: Permanent, Full-time

Work Status: Remo te /Hybrid

Warranty Manager - EPC

Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USA's complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

SUMMARY

The Warranty Manager will play a critical role within the Qcells EPC Warranty Department, managing and executing warranty operations across multiple utility-scale solar and energy storage projects. This position supports the Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost-effectively, and in compliance with contract requirements.

The ideal candidate will possess a balanced mix of technical, commercial, and operational expertise , with the ability to manage warranty claims from initiation to resolution. This role requires collaboration with cross-functional teams-including Engineering, Construction, Procurement, Legal, and Finance-as well as with external stakeholders such as OEMs, subcontractors, and project owners. This position reports to the Di r ector of EPC Warranty or another management personnel that the CEO of the Company may designate . This position reports to the Houston, TX office but will maintain a hybrid /remote schedule of working out of the office and their home office. Working hours are Monday-Friday, 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM . This position is expected to travel up to 5 0 %.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time."

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

Warranty Administration

• Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout.
• Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.).
• Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy.
• Support preparation of claim packages and correspondence to Owners and OEMs for review and approval by the Director.
• Track warranty performance metrics, timelines, and costs across all active projects.

Contract and Technical Support

• Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations.
• Review and analyze technical issues to distinguish workmanship defects from equipment failures.
• Provide recommendations on claim disposition based on contractual and technical merit.
• Assist in standardizing warranty requirements and processes across EPC agreements.

Communication and Coordination

• Serve as primary contact for warranty matters on assigned projects.
• Collaborate with internal departments and external partners to ensure timely claim resolution.
• Draft professional communications, transmittals, and claim responses for internal and external distribution.
• Escalate complex issues with comprehensive documentation of findings and recommendations.

Data and Reportin