Network Operations Technician I

JOB TITLE

Network Operations Technician I

DEPARTMENT

Operations

REPORT TO

Director, Operations & Supply Chain

EMPLOYMENT STATUS

Full-time (exempt)

LOCATION

In-person at Ellington Field Joint Reserve Military Base, Houston Texas

Must be able to reach facility within 45 minutes

CITIZENSHIP

U.S. Citizenship required

CLEARANCE & LEVEL

Must be able to obtain and maintain a security clearance (if needed)

SALARY (based on experience)

up to $52,500

POSITION DESCRIPTION

Are you ready to make an impact in the fast-paced world of global satellite and IP services? Eutelsat Network Solutions is looking for a Network Operations Technician to provide Tier 1 support for a cutting-edge, multi-platform network. Based onsite at Ellington Field, Joint Reserve Military Base in Houston, Texas, this role plays a key part in delivering seamless network operations for our diverse, worldwide clientele.

You'll tackle everything from satellite performance monitoring to troubleshooting customer issues and coordinating system upgrades. As a member of our team, you'll be essential in keeping services running smoothly across satellite, terrestrial, and Wi-Fi infrastructures.

This position is ON-SITE, requires US Citizenship, as well as a willingness to work flexible shifts, including nights, weekends, and holidays. If you're ready for a challenging, hands-on opportunity, we want to hear from you

ESSENTIAL DUTIES
• Resolve customer issues related to end-user terminals, support complex system installations and startup at customer sites.
• Coordinate resources to resolve complex network and provisioning issues impacting external and internal customers
• Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
• Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
• Troubleshoot and resolve end-user hardware and software issues in a timely and accurate manner; providing end user training as required.
• Perform basic IP Networking tasks, including installation, and troubleshooting of layer 2 and 3 devices.
• Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
• Perform limited integration and initial configuration of new user terminals and products prior to shipment.
• Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
• Ability and willingness to work in a scheduled 24x7 environment including nights,

weekends, and holidays.

SUPERVISORY RESPONSIBILITIES
• This position has no supervisory responsibilities.

EDUCATION AND KNOWLEDGE
• Current A+, Net+, SEC+ desired.

OTHER QUALIFICATIONS
• Understanding of IP and RF troubleshooting procedures.
• Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN, LAN and LTE technologies is preferred.
• Excellent English verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Must be self-motivated, dynamic, creative team player.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to seek assistance when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently and collaboratively in a team environment.

TRAVEL
• Minimal travel is projected for this position; less than 5% domestic.

BENEFITS (for full-time employees only)

Eutelsat Network Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, with the company covering 85% of premiums across all plans and tiers. Short-term, long-term, and life insurance is covered at 100% for employees only. Employees enrolled in the high-deductible health plan will receive monthly HSA contributions from the company. We also provide 10 paid holidays, paid time off, a 401k plan with a 100% dollar for dollar match up to 5%, and performance-based bonuses.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 40lbs and transport it 10 meters unaided.

Eutelsat Network Solutions is an Equal Opportu