Information Receptionist
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Job Title
Information Receptionist (Red Coat Ambassador)
Job Description
The incumbent serves as the first point of contact for many of our customers by serving at the information desk or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance as directed by a supervisor. The incumbent possesses the knowledge to address a wide range of patient and visitor inquiries regarding the Medical Center. He/she must use critical thinking skills to provide the most useful information or to suggest other productive sources of specific information applicable to the nature and subject of the inquiry. The incumbent must be able to identify situations of an emergent nature, so the patient's health and well-being are not jeopardized. All interactions with patients, their representatives and staff are courteous.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday - Friday 8:00 am to 4:30 pm
Virtual: This is not a virtual position.
Position Description/PD#: Information Receptionist (Red Coat Ambassador) / PD01654A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
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