Operation Analyst

About Sungrow:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Position Summary

We are seeking a detail-oriented and proactive Logistics Analyst to support daily outbound logistics operations, inventory warehouse transfers, and freight invoice management. This role is critical in ensuring on-time deliveries, maintaining accurate shipment documentation, coordinating with cross-functional teams, and resolving transportation issues efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working with transportation carriers, warehouse operations.

1. Outbound Shipment Management

• Manage and oversee all outbound shipments to ensure timely and accurate deliveries.
• Send daily shipment notification emails to customers, including tracking numbers, estimated delivery dates, and Bills of Lading (BOLs).
• Monitor shipment tracking proactively and ensure all deliveries arrive on time.
• Obtain Proof of Delivery (POD) documents from trucking carriers within 48 hours of delivery completion and upload to Airtable for tracking, reporting, and audit purposes.
• Investigate and resolve transportation issues including:
  • Lost shipments
  • Missing items
  • Delivery delays
  • Tracking discrepancies
  • Delivery failures within 48 hours of identification.
• Coordinate with carriers to manage:
  • Damage claims
  • Address corrections
  • Delivery rescheduling
  • Return-to-sender cases
• Communicate directly with customers regarding delivery status, shipment issues, pickup confirmations, and corrective actions.
• Create Commercial Invoices and Packing Lists (CIPL) for international shipments.
• Collaborate with Trade Compliance teams and trucking carriers to ensure timely cross-border shipment clearance.
• Coordinate with Sales, SAP team, and customers regarding sales order requests and shipment execution.

• Receive and process requests related to inventory warehouse transfers from outbound and inventory teams.
• Coordinate with 3PL warehouses to schedule and execute inventory transfers efficiently.
• Monitor transfer status and ensure timely completion and system updates.

• Review and reconcile monthly domestic trucking carrier freight charge reports by the 15th of each month.
• Submit vendor freight and warehouse invoices through Airtable for Accounts Payable processing.
• Maintain accurate freight cost records and support invoice discrepancy resolution.

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field preferred.
• 2+ years of experience in logistics, transportation, supply chain, or warehouse coordination.
• Experience working with trucking carriers, 3PL warehouses, and freight operations.
• Proficiency in Microsoft Excel and experience with data tracking tools such as Airtable is a plus
• Experience with international shipping documentation and cross-border logistics is a plus.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.

• Knowledge of transportation management and freight claims processes.
• Understanding of shipping documents including BOL, POD, and CIPL.
• Ability to work cross-functionally with Sales, Trade Compliance, Warehouse, and Finance teams.
• Customer-focused mindset with strong follow-up skills.

• On-time delivery performance
• POD retrieval turnaround time
• Shipment issue resolution within SLA
• Freight invoice processing accuracy
• Customer communication responsiveness
• Warehouse transfer completion timeliness