Direct Sales Representative, Intermediate
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Your Role
The Direct Sales Representative, Intermediate - Duals is responsible for educating and enrolling qualified dually eligible beneficiaries into the Blue Shield Duals Special Needs Plan (D-SNP) through inbound and outbound telephonic interactions. The Direct Sales Representative, Intermediate - Duals will report to the Sr. Manager of Duals Outreach and Events and will support the growth and retention of Blue Shield's D-SNP by providing compliant, accurate, and compassionate guidance to a highly specialized and vulnerable population. In this role you will be responding to inbound call inquiries about Blue Shield's D-SNP, place outbound calls based on lead campaigns, direct mail and other marketing campaigns, and complete the education and sale of products and services.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will:
- Acquire new members via direct sales, marketing channels, referrals, and cold leads
- Promote dual product plans over the phone, clearly explaining health options and educating consumers
- Foster ongoing relationships with beneficiaries through follow-up service to aid retention
- Develop call strategies, manage a sales portfolio, qualify prospects, and close sales
- Inform potential members about D-SNP benefits, eligibility, and differences among Medicare plans
- Present plan options clearly and impartially to help beneficiaries make informed choices
- Complete telephonic enrollments accurately and compliantly
- Meet or exceed enrollment, productivity, and quality goals
- Schedule appointments for in-home visits and telephonic enrollments as needed
- Ensure application completeness and accuracy before processing
- Collaborate with departments and provide administrative support as business needs change
Your Knowledge and Experience
- Requires at least 3 years of prior relevant experience
- Required Health plan sales experience
- Requires an active Health and Life License in the state of California
- Requires Medicare-Medi-Cal or dual eligible knowledge
- Preferred Bilingual (Spanish, Chinese, or other Medi-Cal threshold languages)
- Preferred basic knowledge of systems including but not limited to AEVs, Marx, Salesforce and Facets
- Preferred knowledge of BSC products/services and eligibility requirements
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
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