Product Manager, Energy Efficiency Programs 1, 2, Senior
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Join us in building a better future for Arizona
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
The Product Manager is responsible for the development and management of a portfolio of products/programs from inception to sunsetting. This role includes understanding our customers needs, assessing the market trends and technical viability of various products/programs, preparing the product/program design. Identifying and selecting third-party partners to implement the offer, and providing ongoing management of the product/program to ensure it meets customer needs and SRP s established objectives.
What You'll Do
- Oversee the product / program lifecycle from concept inception to sunset of delivery including building business strategies, performance objectives and outcome-based roadmaps.
- Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for desired customer solutions.
- Understand competitive marketplace and market drivers that motivate customers, trade allies, and other market actors to purchase and participate in SRP's products and programs.
- Prepare product / program plans, designs products, programs and processes, and conducts analyses in accordance with established customer and market needs, and SRP requirements.
- Identify and secure the services of third-party partners and program implementors and actively manage their performance to ensure product / programs deliver intended results.
- Leverage SRP's corporate strategies to set alignment with priorities and deliver continuous improvement and workflow across multiple teams.
- Manage all aspects of the product / program performance, including financial, risk, operations and business performance.
- Experience in identifying new and existing customer/business requirements/needs, and formulating and implementing solutions while working with internal and third-party partners for rapid piloting and product / program launches.
- Possess product management and development experience in defining, developing, and launching customer programs and products.
- Work collaboratively with cross-functional teams to handoff for internal development of qualified concepts. Collaborate and partner with cross-functional teams such as marketing, IT, customer service and external implementers to prepare for product launch.
- Develop business models and business cases to evaluate product opportunities.
- Facilitate collaboration between internal and external stakeholders in building consensus around common objectives around product offerings.
- Leader in customer collaboration across all stages of work. Ensures customer needs are consistently met.
- Think proactively and identify new opportunities and optimize existing solutions and product offerings.
- Utilize strategic business acumen and leverage pr
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