Delivery Manager, SAP B1

Delivery Manager, SAP B1 (Bilingual)

This is a senior delivery leadership role responsible for guiding a growing SAP Business One consulting practice across Eastern Canada. You will lead and develop an implementation team while ensuring customers receive high-quality, timely, and value-driven outcomes. The role combines people leadership, project delivery, operational planning, resource management, and commercial accountability. You will work closely with leadership and cross-functional teams to align capacity, skills, customer requirements, and business priorities. Success in this position means building a high-performing team while improving utilization, profitability, customer satisfaction, and delivery consistency. You will have a meaningful opportunity to shape delivery strategy and contribute to the continued growth of a global technology and business transformation environment.

Accountabilities:

• Lead, coach, and develop the SAP Business One delivery team, fostering engagement, accountability, professional growth, and consistent project success.
• Oversee delivery performance across the practice, including utilization, revenue, gross margin, delivery targets, customer satisfaction, and other business-plan objectives.
• Partner with senior leadership to develop delivery plans and growth strategies, including forecasting, capacity planning, margin planning, and resource allocation.
• Own delivery execution from project kickoff through completion, ensuring scope, budgets, change requests, approvals, risks, timelines, and customer commitments remain on track.
• Match consultants and resources to projects based on skills, availability, customer requirements, project priorities, and broader business objectives.
• Create clarity and momentum across the team through effective communication, coaching, feedback, practical problem-solving, and continuous improvement.
• Monitor project and practice performance, identifying risks and opportunities and taking proactive action to maintain delivery quality and commercial performance.
• Strengthen relationships with customers and internal stakeholders to ensure alignment, transparency, and high-quality outcomes.
• Work closely with HR, operations, and cross-functional leadership to support employee engagement, workforce planning, delivery excellence, and organizational objectives.
• Contribute to the ongoing development of delivery processes, standards, and best practices that improve scalability and consistency.
• Balance customer, employee, operational, and financial priorities when making delivery and resource decisions.
• Support the continued growth and maturity of the SAP Business One delivery practice across Eastern Canada.

Requirements:

• 5–10 years of experience in delivery management, consulting leadership, professional services, or a comparable environment.
• Proven experience leading, coaching, and developing professional services or consulting teams.
• Strong commercial understanding, including utilization, revenue, profitability, customer satisfaction, forecasting, and business performance.
• Demonstrated experience managing complex project delivery, including scope, budgets, risks, resources, timelines, change management, and customer expectations.
• Experience delivering ERP implementations or consulting engagements, ideally with SAP Business One.
• Experience with other ERP platforms such as Microsoft Dynamics, Sage, Epicor, or NetSuite is also valuable.
• Strong project execution, prioritization, organization, and problem-solving skills.
• Excellent communication and relationship-building abilities, with the confidence to work effectively with customers, consultants, leadership, and cross-functional stakeholders.
• Ability to balance people leadership with operational and commercial responsibilities.
• Strong analytical and decision-making skills, with the ability to use business and delivery metrics to identify priorities and drive improvements.
• A practical, collaborative, and solutions-focused leadership style.
• Ability to create accountability while maintaining a supportive and engaging team environment.
• Professional fluency in both English and French is an asset.
• An MBA or other formal business education is considered an advantage.
• Ability to work remotely within the eligible Canadian regions, including Ontario, Quebec, and Nova Scotia.

Benefits:

• Full-time, permanent employment.
• Remote work opportunity within eligible regions of Canada.
• Opportunity to lead and grow an SAP Business One delivery practice.
• Career development through structured onboarding, hands-on learning, coaching, and collaboration with experienced industry and solution professionals.