Technology Support Specialist

Technology Support Specialist

Milton-Union Exempted Village School District Confidential Supervisory Staff Vacancy for the 26-27 school year The Milton-Union Schools wish to announce the following staff vacancy:

Title: Technology Support Specialist

Reports To: Director of Technology

Status: FLSA Non-Exempt; Section 3319.02 - ORC General

Provide technical support for district computers, networks, instructional technology, and related information systems. Maintain reliable technology services to support classroom instruction and district operations.

1. Bachelor's degree or other advanced training in IT preferred; high school diploma or GED required.

2. Successful work experience supporting technology in the K-12 setting.

3. Familiarity with Windows 11, Microsoft 365, and Chrome OS.

4. Experience with the following technology equipment and functioning:

• Computer hardware troubleshooting and repair.
• Classroom instructional technology and audiovisual equipment.
• Computer imaging and software deployment.
• Hardware installation and peripheral support.
• Wired and wireless (LAN/Wi-Fi) networking fundamentals and troubleshooting.

5. Demonstrated record of attendance for any prior, relevant employment experience.

6. Additional qualifications as the Board of Education may require.

Physical/Other:

1. Able to access classroom, library/media center, office, and appropriate areas of school and district property and facilities.

2. Ability to occasionally lift and move equipment up to 30 lbs.

3. Effective communication, organization, and interpersonal skills.

4. Able to present information to individuals and small groups in a clear and compelling manner.

5. Able to work successfully with teachers, support staff, administrators, parents, and the community.

6. Suited for situations that require the ability to plan ahead, yet remain flexible enough to adapt to new circumstances, technological advancements, and/or react to emergencies.

7. Suited for situations that require the ability to interact well with other people, but also the ability to work independently and attend to detail.

Essential Performance Duties and Responsibilities:

1. Technical Support:

• Provide technical support for desktop and laptop computers, Chromebooks, tablets, printers, and related peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Respond promptly to technology support requests through the District Help Desk while maintaining excellent customer service and communication.
• Install, configure, maintain, and upgrade hardware and software.
• Perform Windows imaging, device deployment, software installation, and routine maintenance.

2. Device Management:

• Maintain, repair, deploy, and inventory Windows laptops, Chromebooks, iPads, and related peripherals for students and staff.

3. Classroom & Instructional Technology:

• Install, maintain, and support classroom instructional technology including: o Interactive displays. o Projectors. o Document cameras. o Classroom audio systems. o Telephones. o Other instructional technology devices.
• Assist with educational software, student information systems, single sign-on platforms, and classroom technology applications.
• Provide technology training and assistance to staff as needed.

4. Other Professional Responsibilities:

• Requisition all material, supplies, and equipment as needed to carry out program.
• Establish and maintain positive relationships with students, parents, and community.
• Work collaboratively with the Director of Technology and other staff members.
• Take necessary and reasonable precautions to protect students, staff, equipment, materials, and facilities.
• Meet the professional expectations of attendance, appearance, participation in school and District meetings/activities, and support district initiatives.
• Respond to specific requests from the immediate supervisor or designee on matters affecting the program and operation of the District.

Other Professional Expectations:

1. Instill in students the belief in and practice of ethical principles and values.

2. Keep up-to-date and knowledgeable of educational issues, educational technology, and library/media-related matters.

3. Perform other job functions related to the position as assigned.

Additional Working Conditions:

1. Occasional exposure to blood, bodily fluids, and tissue.

2. Occasional operation of a vehicle under inclement weather conditions.

3. Occasional interaction among unruly children.

The employee shall remain free