ServiceNow Administrator/ Developer

3 weeks ago

Philadelphia, PA, United States Georgia IT Inc Full-time
ServiceNow Administrator/ Developer

Location: Philadelphia, PA

Position type: contract (6 months +)

Rate: DOE

US citizen, Green Card, EAD and TN visa preferred

Education and Experience:

  • 8+ years of ServiceNow Administration a/o Development
  • Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level.
  • Preferred Degree in Computer Science or MIS.

Job Responsibilities:

  • Administer ServiceNow tool
  • Configure Application UI
  • Configure Workflow
  • Customize ServiceNow applications
  • Facilitate rollout of new applications and modules
  • Facilitate onboarding of new clients on the ServiceNow platform.
  • Collaborate effectively with other ServiceNow administrators to develop global solutions
  • Handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Adhere to ServiceNow development standards
  • Prioritize multiple tasks effectively
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, stage, testing and production environments
  • Participate in ongoing production support and end user support.