IT Field Services Technician
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IT Field Services Technician
East Syracuse, NY 13057
Overview
Salary Range $26.00 - $27.50 Hourly Position Type Full Time Travel Percentage Up to 25% Category KPH Healthcare Services
Description
Scope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals
Job Summary: Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.
*This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*
Primary Job Duties:
- Provide timely support of issues and questions utilizing the company's ticketing system.
- Procure, provision, configure, upgrade, repair, and maintain end user technology including:
- PCs, laptops, tablets and peripherals
- Point of sale hardware
- Wireless handhelds and printers
- Cellular devices including phones and hotspots
- Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
- Configure and support a variety of applications in use throughout the organization.
- Configure and support vpn, soft phone, and other tele-workforce technologies.
- Ensure IT policies and procedures are followed and enforced for:
- Asset tracking
- Device encryption
- Anti-malware protection
- Multi-factor authentication
- Patching of operating systems and applications
- Other operational and security related processes
- Analyze systems data to help ensure system conformance to standards.
- Document standard operating procedures and system configuration standards to drive consistency.
- Utilize scripting to efficiently deploy changes across multiple systems and platforms.
- Provide off hours on-call assistance for urgent service affecting issues.
- Responsible for completing all mandatory and regulatory training programs.
- Perform other duties as assigned
Qualifications
Educational Requirements: Minimum: AS Degree or higher in a technology related field.
Experience: 2 Years experience servicing PCs and other technology listed above.
Special Conditions of Employment:
- Drug Test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Valid driver's license.
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