Patient Care Coordinator

Summary This Patient Care Coordinator (PCC) Registered Nurse is located within the Nursing, Operations Service line at the VA White River Junction Healthcare System. This position is full-time at 40 hours per week. Responsibilities VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Patient Care Coordinator (PCC) Delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient education, self management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. The PCC is responsible to the assigned rating and approving supervisors and is accountable to the Deputy Associate Director of Patient Care Services (D
- ADPCS). Duties include but are not limited to: Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex patient care. Demonstrates performance and leadership that is broad enough to improve the care for a group of patients. Responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility, Veterans Integrated Systems Network (VISN), or Veterans Affairs Central Office (VACO). Program is defined as a substantial coordinated group of activities impacting patients and/or employees. A registered nurse who serves as a nursing administrator/supervisor. Functions as role model, clinical expert and resource and provides leadership to an interdisciplinary team. Responsible for assisting the nurse manager in ensuring that the nursing needs of patients are met and is the primary facilitator of patient flow, admissions and discharges. Functions as a facility supervisor during the off tours and has the authority to direct nursing staff as well as direct patient flow. Serves as a Point of Contact (POC) and Coordinator for nursing staff in all areas of Patient Care Services during off tours and holidays, and assumes all technical and administrative responsibility for the management of all areas of Patient Care Services during off tours and holidays. Serves in a supervisory/administrative capacity for staff in all areas of Patient Care Services during off tours and holidays, an directs the establishment, implementation and coordination of patient care. Provides support by identifying problem areas and elements influencing regulatory compliance and ensures steps are taken for corrective action/service recovery and assures documents for scheduling time are accurate and completed timely. Work Schedule: Full-Time
- TBD during the interview process. Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Permanent Change of Station (PCS): Not Authorized Financial Disclosure: Not Required Notifications: This position is in the Excepted Service. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Requirements Conditions of Employment U.
S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot